Tropical Deluxe Princess - All Inclusive

Great

No dia 6/04/23 fiz o checkout no hotel quarto 3003 e tive uma experiência péssima. O segurança do hotel retirou a minha mala do Uber que estava fora do hotel porque não permitem que o mesmo entre no resort Disse que precisava docartão da toalha. A tolha estava dentro do quarto e a pulseira não queriam tirar do meu braço . Foi violento com mais um homem e não deixavam o Uber sair para me levar ao aeroporto. Após muita confusão e agressividade consegui retirar a minha mala para ir ao aeroporto. Tive duas unhas quebradas (fotos anexas) e quase perdi o meu vôo de volta. É lamentável ter que passar por isso, Tive que chamar a polícia. Um absurdo, precisam melhorar muito. Tentei contato com a gerência do hotel, mas sem sucesso.

Me gustó mucho fue un viaje aje familiar y la pasamos muy bien, luego volví con más familiares al mismo hotel

酒店的各種繳費需要更高的透明度，比如額外的小童餐飲收費，多收了很多錢，雖然最後溝通同意退回，但不免影響旅行的心情。

Great stay! Family room had ample space for our family of 4. Staff were friendly and the pools/beach situation re: proximity and cleanliness was great. Only 4 stars because I think the food situation was a bit tough. For the nicer restaurants, you have to make reservations once on site, and when we got there most were booked up. They also didn’t open until 6pm, which is too late with young kids. The buffet food was OK. But could be better. Everything else from the coffee shop on property to the ice cream to the kids pool was great!

Check-in was extremely slow. Staff friendly and helpful. Food not hot, only lukewarm to cold. Ran out of beach towels. Fun activities at pool.

Friendly staff. The food at the buffets was divine with great selection to all taste buds. The waitresses and bartenders were courteous and professional. The welcome staff specially Melody and Emmanuel were exceptional Will definitely will return there with my family for vacation The beach was beautiful and always found a cozy cabana to lounge

Overall we had a great stay this week! We stayed four nights with a 5 year old and 3 year old. Absolutely loved the rooms with the bunk beds and separate space for the kids. Everything felt very clean and safe all week. Coffee shop was great, beach was clean and well kept, overall a great experience and would go back with young kids. The pools never felt too crowded and the "kids pool" was great, especially having a bar at each one. Bring a stroller, the place is spread out. The downsides: 1. The food - not terrible, just not great. Tao was our favorite meal (sit at the habachi table if you can!), and the lunch near the beach is a nice option with kids, but the buffet food is nothing special. 2. Reservations for restaurants. This was very disappointing. We got in Sunday evening and everything was booked for Sunday and Monday. I can understand being booked for Sunday, but when you're only staying for four nights and can only eat at the non-buffet places half the time it's frustrating. They told us to use the app to book but it never worked - strongly recommend to do it at the front desk immediately when you check in. Just wish this was something we knew up front. 3. A similar problem with beach and pool chairs. On Monday morning we did not realize that everyone gets up at 6:30 am and puts their towels on chairs. We weren't able to get beach chairs until Tuesday. Just would have been nice to know before hand. Overall we would return to this resort, especially with kids!

Overall good property, clean, secure. However, the food Buffett was no good. They serve the same every day. Don’t have soft drinks like fresh juices, no many fruit choices. To get towels for the beach you have to wait at least 30 min since they didn’t have enough towels