Holiday Inn Express & Suites Beaumont NW Parkdale Mall

The only thing we were not satisfied with was breakfast. The pancakes tasted very weird, and seemed to taste not fully cooked. Other than that, we loved the room.. everything..

The pool was unlocked but had lots of leaves in January. Attracts some questionable people

There was a used towel in my shower when I got there after checking in. Everyone was friendly and helpful. When the maids came to bring fresh towels, they took one of my personal towels b/c it was white.

I booked online & it seemed to have good reviews. Well, I was wrong! The front desk staff was very rude & unprofessional. They said they ran out of pillows. We had a suite and needed the sofa sleeper. Then at breakfast it seemed clean and was but, they wanted you to put the tongs that you pick food up with on the HANDLE that you raise the lids with. And while we we’re making our coffee we noticed little roaches crawling on the counter. Needless to say we threw it away and didn’t get coffee or eat breakfast the next day! The beds in the room was firm and ok for us. The room was ok but the carpet was horribly stained and dirty. Otherwise the room was clean. The AC in our room didn’t work the greatest the first night. But we kept it low and by 2nd night the room was cooler. The cleaning staff didn’t speak English apparently at all. They had small children around ages 7 and up with them who would interpret what I was saying or what the ladies would say. Sweet little children helping out. The location wasn’t too bad but if I ever need to stay in Beaumont again I will not choose this hotel.

Hotel was clean, bed was comfortable but pillows weren’t. Lobby & exterior could use some updating. Breakfast was good, but room could use update

First issue, the toilet didn’t flush. Not a big deal, I used the ice bucket to pour water into the toilet so it would go down. The room was hot, so I asked for a fan. The lady at the front desk states “they didn’t have any”. I woke up the next morning about 5:00 because I couldn’t sleep anymore. I went down to get some coffee so as not to disturb my wife. After I got coffee I sat in the common area where the TV was. It was on Some weather channel. I walked to the desk and I see TWO fans, at this point I didn’t care. I had to ask “is anyone here?” Some guy behind a partition responds after a minute or so. I ask for a remote to change the TV and he just says I don’t know and never comes from behind the partition. It sounded like I interrupted his sleep. I won’t stay there again.

over all poor experience. we were given a room key to an already occupied room. given another room , we needed towels but telephone in the room is not working have to call the main number and was put on hold for a long time just to be told to call back in 30mins no one is answering. personally went down to ask receptionist who was at the time talking to somone on her personal phone. will never come back

Everything was fine except the weak signal that made the tv unwatchable. Also poor internet connectivity; I kept having to log in every time I opened my phone or iPad, and some sites would not open. Other than that everything was good, clean and comfortable.

Good location. Near restaurants and shopping areas. Nice room. Keurig Coffee Maker in the room was broken. When we requested 2 extra pillows they said they had no extra pillows. A first for this class of hotel for me. Good breakfast. Give it 4 out of 5. Mosi are about a 2 1/2.