The Level at Melia Villaitana

Reception staff not interested, rooms tired, no cold water in rooms, cobwebs in rooms, buffet food cold - no bar open only wines and beers can be purchased at buffet. Golf courses very good and minutes from rooms with putting greens and range for reasonable rates

Appalling service, cold food, staff rude, no spirits in the hotel, tv doesn’t work, water boiling- no cold water in room. Did not acknowledge any complaints - terrible experience even with a nice building - this is a 2 star hotel

I stayed here with my partner for three nights at the end of May. The entire resort is stunning, beautiful grounds, beautiful views and every area is spotlessly clean. The staff work hard to maintain this. The level lounge is great for drinks and snacks. The rooms are gorgeous, very comfortable beds and spacious bathroom. The room was advertised as having views of the Mediterranean however I had views of trees only which was very disappointing (photograph attached). I found the entire layout of the resort to be quite strange. If sitting at the main level pool, there was nowhere to order a drink to enjoy on your sun lounger. The only option would be to go up to the level lounge in the main lobby to have a drink which you were not allowed to take out of the lounge. There was no other bar open to serve cocktails or soft drinks beside the pool which I have never experienced before at any resort. My partner and I were full board and found the breakfast and dinner to be below the standard expected. Food was frequently cold with not too much choice at the buffet. We had lunch every day in Papamambos which was absolutely delicious. The queues at reception were ridiculously long at all times of day and night and the check in process seemed to be unnecessarily long so o think this could also do with improvements. Overall, the hotel grounds are stunning but due to the lack of options to enjoy a drink by the pool and the quality of the food, I would t return.

Nice hotel and super heated pool Great hotel, lovely heated pool and nice to enjoy the Level lounge but the buffet is very poor for vegetarians

My 4th visit to this hotel in 18 months - all visits were staying in a grand suite for 10 days+ (3k+ for accommodation each visit). This is a nice facility, architecturally beautiful but really let down by surly, cold & rude staff - I very much felt a “British tourists go home vibe” from many staff ranging from front desk to an old lady cleaning the executive lounge (only visited the lounge once due to such an unpleasant & unwelcoming atmosphere!) The Spanish guests seemed to receive a very different welcome. There were exceptions (housekeeper lovely but she was getting €20 tip each day). I’d requested a suite with a balcony in the sun as I wanted to spend time sunbathing - I hoped they’d facilitate this request as a returning customer but no, placed in a suite that lost the sun at 1pm. Breakfast was awful - only visited twice - v busy, cats everywhere & a really sub standard buffet (raw bacon, dry scrambled eggs, dry croissants & no mushrooms/beans/tomatoes etc) Easier & nicer to eat breakfast out of the hotel. The room service choices are extremely limited - club sandwich, ham & cheese toastie or a burger are your ONLY options for a main course (the guy who delivered this was very pleasant & friendly though). The hotel, whilst aesthetically attractive, is in need of some TLC (mould in the shower, peeling paint everywhere from the room to the communal walkways etc). I would place this hotel as a 4star establishment, not the 5 star they seem to have awarded themselves. Before my move to this hotel (for the large sunny room terraces) I’d stayed at The Asia Gardens hotel twice a year for the last 10+ years. That is a beautiful, classy & far superior hotel where staff go out of their way to make you feel valued & welcome. I won’t be returning to The Level @ Melia Villaitana so well done - you’ve very successfully alienated a regular customer, but judging by the general brusque staff attitude, you really don’t want British tourists staying anyway!

Lovely facilities but let down by the service Worth paying extra for the Level for nicer room, quieter breakfast & lounge service but if with kids they will want to go to the Melia Villataina pools anyway which are fun for kids with slides etc Room smelled of smoke on arrival. Waited an hour & a half for extra cleaning which made little or no difference. The level lounge is a nice touch open all day from 11am but not very kid friendly & not much fun if you are a non smoker - literally everyone smokes & you have to sit inside as a non smoker or be faced with a smoking zone outside. Tables rarely get cleaned Dinner options are nice especially the Italian and the buffet good but very little option for lunch unless on half or full board. On check out rang reception several times to ask for help with luggage as our room was furthest point away and when someone finally answered got told 15 mins wait (which would have been ok if someone answered when we first rang). We had a fun week but wouldn’t come back