Melia Villaitana

A family of 14 we emailed months in advance for 4 rooms together we ended up with 3 rooms together and 1 the other end of the hotel even though hotel was not full If your travelling with children they is nothing at all for them to do apart from the pool no children’s entertainment at all We was all inclusive and they try and charge you for everything you have Make sure you check your print out bill at the end of your holiday Reception staff very unhelpful no information about the hotel or even how to find your room Asked 4 times about booking the spa gave that up in the end

Very nice hotel to enjoy holidays with the family near Benidorm. Location: 10 minutes from the Benidorm beaches, up in the hills. Great views from the rooms and the hotel of the city and sea. Check-in/check-out: perhaps the lowest point in the hotel. In the Meliá Villaitana there only four desks available, which at peak hours explodes. I spent 15 minutes waiting for check in and 25 minutes on cue for the checkout. There are no Meliá rewards priority desk (yes at Level). Rooms: nice spacious rooms with confortable beds, big bathroom and nice balcony. The pity doesn’t work well (I’ve stayed in two different rooms), and most of the channels and blocked. Some walls need a paint job and the floor needs to be cleaned every day. It seems housekeeping is not equipped with stuff to clean floors. Animation: the best of the hotel, the team of the mini club is amazing. Special thanks to Victor, David and Lucia. Kids really enjoy the activities. Food: we went with full board as the all inclusive is available when booking 6 or 7 nights. It should be available for an extra fee, maybe it is, no one offered it. All the meals where in the buffet with very good selection and quality. Can’t complain really. Special kudos to Alexandra who was so nice in attending us every time. The only thing to complain about is the fact that they are asking our room and names every time, even though we had our bracelets. We’ve been in other Meliá and we never witnessed this, a bit annoying. The restaurant Casa Nostra, which is paid is amazing, great service and great quality food. The Gelateria is algo great, and seems to be free with all inclusive but they never told this. Pools: amazing, lots of space to swing and do activities. Sufficient chairs for everyone in the premises. The kids pool with the slides are great fun. Overall a great stay, with some “American style” customer experience details could get even better.