Comfort Inn Bentonville - Crystal Bridges

Was very close to Memorial Park where we spent most all our time. It’s under renovation now so our whole hallway was being worked on it seemed. Don’t know that anyone was on that wing other than us. Room was spacious and comfortable. Fan vent was noisy all night due to wind. It was a good place for our stay.

Too much construction going on. No ice available on any floors. No pool. I feel like you should post that on the website.

Attived at hotel to find pool was out of order was sent to a neighboring comfort inn, choice hotel. Check in was good staff was friendly , but 1st room had toliet lid broken, so they sent us across the hall to a diffent room, and it also had a broken toliet handle and also no hot water,definitely a poor choice.

We made an online reservation. When I tried calling the hotel to make sure it had been received, the phone rang busy or just rang and never answered for hours. The lack of communication made me nervous, so we decided to go in person. The front desk lady was crabby apparently due to a mess in a room...? She did not apologize for the lack of phone answering, and insisted that the number worked by having me call the number--but it hadn't done that for 3 or 4 hours!? In the morning, the next counter person was fine. There was alot of remodeling going on. Anyways, our room was wonderful! The breakfast was also good. I would return to this hotel.

This Hotel did not reflect the way it was described online, some of the amenities offered were not true… no soaking tubs and the pool was closed. They also did not reveal that they had a water leak and had major renovation going on. Our room was not affected but the hallway to get our room was. There was construction debris and plastic on the carpet. Fortunately there was no workers there during our stay.

Barbara and staff are incredibly service oriented. Staff went out of there way to tend to my wife during this difficult trip.

Everything was fine. The room was a good size and parking, check-in, etc was convenient. The one unhappy surprise was that we thought we were getting two queen beds as advertised, but they were clearly doubles! We were somewhat cramped in them and were happy to get back to out queen bed at home. Despite the beds, we had a pleasant stay.

The staff with the exception of Kayla was unhelpful. The breakfast and bath towels were of poor quality. Many of the rooms by us were under repair from water damage. That’s not the hotel fault but we were right in the middle of those roomss. I wouldn’t stay there again

Property is under construction with plastic covering floors and sheet rock, adverised pool is under repair and not available. Worst, was charged more than what ******* site liisted.