The hotel itself is very nice and the room spacious and comfortable. The staff is friendly. The problem is with the billing. I prepaid for the room but due to a billing system error, the hotel didn't recognize the prepayment and pre-authorized upon arrival a much higher credit card payment to cover the room. They only recognized my prepayment when I dug out the prior credit card charge and showed it to them, so this was a stressful way to arrive after a long journey to Berlin. When I checked out five days later, I explained the issue I had upon check in and asked to see a final invoice to ensure it was correct, but they said the billing system was down and they couldn't share it with me, but they would contact me if additional charges were due. A few days later I received a charge for breakfast and incidentals, including mini bar charges I didn't incur. I contacted the hotel to reverse the mini bar charges, but never heard back, so I disputed those charges with my credit card company. It is a nice hotel with a pleasant staff, but I probably wouldn't select again as I found the billing issues too stressful for what was supposed to be a relaxing break in Berlin.
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