Grand Hyatt Berlin

周圍環境好，酒店服務好

地段好，服務好，早餐還不錯

酒店非常好 服務非常好

Not impressed, 5 star it is not. Two days and no room service. Having full days and then come home to a room the way it was left in the morning, not so impressive. Breakfast, ordered 2 fried eggs, reminded waiter after 15 min. After 30 min I left, and without eggs being served.

Good clean hotel in great location with a very comfortable bed. Only downside was the quite relaxing spa was always really busy and full of children so hardly relaxing and sometimes impossible to use.

We had a superb stay. The only thing that would improve things would be for the pool to be warmer- albeit we stayed in the depths of winter. Would go again!

Excellent staff - very kind and professional. We had a wonderful stay here. No complaints

Our stay was fine. It was a nice hotel however the night we arrived was pandemonium as the German National Football Club was staying in the same hotel as well as the Turkish President staying somewhere very close by. The streets were closed and it was very difficult to find any roads leading to the hotel. Once we arrived, the bellman was nowhere to be found and we waited several mintues. This was fine and understandable as they were probably busy but my main issue was with the front desk. I was not acknowledged at all by the staff while I waiting in line (no one else was waiting). By the time someone acknowledged me, they handed me to someone else who was standing there the whole time without a guest. She could've helped me from the beginning but only helped me when she was prompted. Vietnamese girl, I know because I am Vietnamese. She couldn't speak English well (no big deal but I thought it was an American Hotel) and she also didn't really help. We had a long drive to the hotel, hit with all the traffice and road closure, only for her not to show any empanthy and to tell us to wait outside for the bellman. Went back outside, no bellman was found. Went back inside and met a different gentleman from the front desk who took it upon himself to check me in and also help with our luggage. That was nice. Then we got to check out and the same thing. Staff at the front desk, not helping any guests, and did not acknowledge me in line until I had to say something myself.

Lovely big room and fantastic bathroom. Friendly, helpful staff. Good location.