Birmingham CC (New St Station)

Excellent customer service provided by the Manager

Good location. It's just next to the train station and close to shopping area. Lots of restaurants nearby. Good breakfast.

房間沒有迷你雪櫃，沒有拖鞋。搞到我買咗三文治、芝士蛋糕、奶類飲品都冇雪櫃可以放。而且我間房仲要同隔籬房連門，隔籬房講嘢我聽到曬，極之討厭及欠安全。 前台服務員見到是中國香港，房間俾一樓，仲要一出lift就係我間房，你話嘈唔嘈？當然佢哋同聲同氣的梗係比3樓啦（我之前嗰個鬼婆咪就係俾咗佢住3樓囉）。 全間酒店只得一個優點:,落-1/F行去火車站1分鐘。 如果唔係出差，我一定唔會住這酒店，真係因為方便，不包早餐都要HK900，超唔抵住。同希斯路機場T4嗰一間，簡直冇得比，但缺點就係行得比較遠。

地點就在火車站附近，很方便，房間很乾淨，出乎意料的好，推薦推薦；另外，地點附近有很多商場，食店，真的很方便，價錢合理

交通方便，出差住非常合適，省下不少時間可以休息，周圍吃的也多，方便

非常滿意的一次住宿

房間已既往的好

Enjoyed our stay. Tyrese was very welcoming and helped us settle in very well! We had lots of equipment to move and he showed us in the right direction. Also required help in terms of where to get taxis from and what area we will be working in distance wise from the hotel. Was very helpful!

I stayed here for one night when I had travelled to Birmingham for a conference. I booked a Premier Plus room as I wanted to keep my drinks for the following day cool and I wanted air conditioning. I also wanted the better wi-fi so I could get some work done in the evening. Unfortunately the fridge did not work at all, in fact it was warm. I raised this with reception and they looked at it, but could not fix it. There was no one available to fix the fridge during my stay. I requested a partial refund, as the additional facilities that I had paid for were not working, but I was informed that the ability to refund customers has been removed from hotels and refunds can only be issued by head office. Someone had set the TV in my room to automatically switch on in the night. This went off twice during the night, leading to a very disturbed night's sleep. In the morning, I tried to report this issue when I checked out, but as was the case at check in, the reception was unmanned. At breakfast it became clear that the hotel was seriously short staffed. The gentleman who had tried to fix my fridge at 10pm was back on shift at 7am. He was expected to man the reception desk, as well as serving in the restaurant.