Walnut Creek Marriott

Good hotel ! Very nice

舒適安全，入住體驗不錯

出差住的，

Nice rooms they have a coffee maker and fridge and lots of space. And a decent weight room for a hotel.

Conveniently located in the hear of Walnut Creek and is walking distance to restaurants and BART.

Very polite and helpful front desk. My room was very spacious, clean and comfortable. Everyone was very polite and helpful.

Terrible experience. Would not recommend. Manager of Marriott Walnut Creek is unprofessional and rude. Charged us twice for rooms after paid by ******* she blamed ******* and charged additional incidentals that were not ours.

I booked all of our rooms and stay thru *******. Marriott Walnut Creek charged us for an extra room and tried to say ******* did not pay them. The Manager Eliana was very rude and unprofessional. I had to pull up my confirmation form *******. After 2 hours they finally reversed the charges and said it will take 5 business days to receive. Marriott Walnut Creek Management and Front desk need training. They did same to my employees staying there the next day. Charged 600.00 on incidemtals and an extra room charge. Still disputing with them. Leticia was great, she should be manager as she is very helpful. The others should be sent to trading. We’re now staying at Napa Marriot and driving an extra 45 minutes to job site and all is smooth.

Valet did not attend to our car in a timely manner upon arrival and then said “sorry…”. Room had a broken tv service which was evident because tv controls not wrapped up and cable was disconnected. One lobby elevator set of buttons was not working. Was told buffet will be served next day. No buffet and not enough staff so breakfast was served over 1 hr from arrival. During check out, only question asked was regarding e-mail of receipt. No questions regarding stay and never received the final receipt for room via e-mail. I have been to this Walnut Creek Marriott before and the service and hospitality were good. Very disappointing.