Hotel Sofia

Удобное расположение, недорого и приятно. Чисто, а парень был очень любезен и даже принес нам утюг и гладильную доску в номер.

Прекрасное место

Great hotel. Staff very friendly and helpful. Room nice and clean. Asked for hair dryer and extra towels, they where brought up quickly.

The room was not as advertised the staff were very unhelpful I'm still waiting for my refund that promised

Parking was available at front of property for a premium price of £10 per day. Rooms are not like pictured they have clearly been altered as they were extremely dated. Many other hotels in the area a lot better and cleaner. No tv in any room no hot showers and beds like rock. Curtains where very thin and let all the light in bedding was not ironed nor where curtains. The property smelt of damp, the stairs make a terrible creaking noise you can constantly hear. Definitely in need of modernisation.

On arrival the outside of the building give off a run down feeling, I felt disappointed , the on line photos of the rooms made it look much nicer. Check in was fine we were in room 3 ground floor. It was very small with the bed against the wall, and had a very old run down bathroom, with no window or vent. The bedding looked badly creased , so much so I threw them back , I’m still not sure if it looked un- ironed or previously slept in. Either way why was it left looking this way. A few little touches like folded towels, a bottle of water and a chocolate were on the bed. I had nt paid massive amounts for the room but unless other rooms are better, I won’t be recommending it. There were people coming in late in the evening which I totally expected, but the banging of doors and people talking in the early hours made for a disturbed night. You can hear people in the rooms next to you there is no sound proofing. Word of warning, the hotel dose have private parking, which I messaged several times to book with no answer until the day before. But there are only 5 or 6 spaces. But right next door is a pay and display car park , which we pulled in ! At a whopping £18.30 for 24 hours, that’s a lot of money if you’re there for a week.

Unfortunately, I was unable to stay at this hotel because on the day of check-in I was informed that the hotel had a power outage and could not accommodate any guests. While I understand that unexpected situations can happen, I was disappointed that no alternative accommodation was offered. Instead, I had to look for another hotel while I was already on my way. This caused a lot of unnecessary stress and inconvenience. Although I eventually received a full refund, the process took time and had to be handled through *******. Unfortunately, I would not choose this hotel again.

When we had to check in they told that they had cancelled booking and we had to find different place on spot with 10 weeks old baby

Sunil was amazing. He was so helpful and accommodated our late arrival. He was so kind even helping us with our luggage.