Marcya
8 марта 2024 г.
Overall the stay was good. I didn't have any issues with cleanliness. I did have an issue with checking in. When I arrived to check in the front desk receptionist TOLD me that because the reservation was in my name and I had a local ID I was required to put down a $100 cash deposit as well as a CC on file even though I had paid for my stay in full over a month in advance. Due to not being told anything about this before hand I had to leave the hotel and go to a store nearby to get cash because I don't just walk around with cash on hand. Then when I returned with the cash deposit and began signing the paperwork to check in, I noticed that the reservation didn't have my name on it, but one of my family members name, when I asked the receptionist about it, she then back tracked and said the reservation actually wasn't in my name but was indeed in theirs and because they were from out of town and didn't have a local ID, we didn't need to put down any cash deposit. Due to this we ended up wasting an hour between trying to check in the first time, having to go get cash, and coming back only to be discover we didn't need the cash deposit. It was extremely inconvenient as I am 8 months pregnant and had to do unnecessary traveling. Then when we got to the room, although everything looked to be in order, the phone wasn't working. When we told the receptionist they said someone would be up to look at it and no one was ever sent.
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