Extended Stay America Suites - Boca Raton - Commerce

Let's start with the good: the staff was great, helpful and friendly. The hotel from the outside looks great, the inside the room was a whole different story. The room and all of the bed linens smelled like cigarette smoke (yes, someone did try to "cover" up the odor, but that doesn't really work). The door to the room is very thin and the room needs a complete update and refresh. The room was pretty dark and dingy with linens that should have been disposed of years ago. The room was "surface" clean, but details were missed. There were hairs on the shower walls and the fan vent in the bathroom was caked with dust. I will not stay at this hotel again.

The doors and room is damaged, broken and old doors , limited supplies, very terrible service!!!! Was racing went there and asked for extra towels no answer, then was told in the morning that they don’t offer extra towels!!! Cupboard door was split in two and hanging, bathroom door is water soaked and falling apart. Very old and run down .

Very dated and worn room. Strong smell of disinfectant intended to mask smoke, pet, and musky odors.

We did the reservation and when we arrive was not rooms available They was overselling and we have to try to find a new hotel at 8 pm

Quite literally the dirtiest and worst 'hotel' i've ever stayed at. Roadside motels are better and 1/4 the price! Ants in the bathtub, roaches in the master. Carpet damp and an overwhelming smell of chemicals - as if the room smells were so bad they saturated the carpet with something else. The "Grab & Go" breakfast. 2 month EXPIRED bars, they ran out of ou**eal. The second day - still nothing. Staff said "their breakfast shipment didn't arrive". There's a costco down the street. The owners clearly show they dont care. Avoid this location.

Smoke Detector missing, lightbulb dead, broken light fixture, insects, no coffee maker, no: hairdryer/cookware/dishes/utensils, armchair damaged by pets.

Staff was helpful. Room was in disrepair. There was a hole in the bathroom door, fridge was rusty, tub was peeling, drawers could not be opened, no TV remote. Room was overpriced. We were disappointed. I would not recommend Extended Stay to anyone.

I wasn't able to check into my room for over FOUR HOURS. They kept telling me "the room wasn't ready and the people that were in there before left a mess". They wouldn't give me a new room and the when I finally did get to the room one of the bathrooms still had cleaning supplies all over and was still a disgusting mess and completely unusable. It was unbelievably gross and I'm shocked no one has given me ANY sort of apology or compensation.

The kitchen cabinets look like some thing from the 1990s. There were no cups forks, silverware, pots and pans or plates to use so make the kitchen area totally useless.