Hotel 28 Boise Airport, Ascend Hotel Collection

I really enjoyed the hotel. It was amazing and had a gym and a fire place to sit and relax.

I like that they had complementary breakfast. Also the hot chocolate and cookies in the lobby for gas. I had a great assortment of snacks and beverages. You could purchase as well.

Very small parking spaces and many larger pickup trucks made the parking situation more difficult than necessary. The halls have a faint odor of cat urine. Looks nicely remodeled in pictures, but in person it looks more like a cheap facelift.

Excellent service from staff. Even when we needed an extra room, they were able to get us the room across the hall. But to be honest the beds in both rooms during our stay were horribly uncomfortable. Everyone came home with sore backs from the beds. Maybe those need an upgrade? Everything else was great

This is easy access to the airport, downtown & BSU. Only drawback, somewhat noisy outside due to a big truck parking. Very nice inside, staff helpful & pleasant.

Staff was friendly and helpful. The room was clean. The room was very noisy from the traffic. It is what it is…a hotel next to the freeway.

This is a nice hotel, it's clean and the beds are comfortable and the staff was friendly and helpful. BUT, if you stay here, you MUST request a room on the opposite side of the freeway, otherwise you will get NO sleep. The freeway is right next to the hotel and is busy throughout the night. My one complaint (and it's a big one and a reason for my poor overall rating) is that the staff should offer a room on the non-freeway side upon check in. I did not enjoy my stay and likely won't stay here again.

I got this room for an employee whose vehicle had broke down so I didn't actually stay here. I spoke with Aaron at the front desk and he was wonderful to work with and get my employee set up for the night (who wasn't prepared to stay the evening). Excellent customer service!

The night auditor who checked us in late is a rock star. We had an early need to be at the airport. The shuttle was not allowed to run (snow/ice) so she offered to take us in her personal car after she made the breakfast for everyone. This kind of person makes America the greatest. She's a real asset and knows how to treat people. Plus when I asked her in the morning if she balanced the audit last night - she said she always balances! Bravo!!