Отзывы об отеле Lyf Bondi Junction Sydney

Ответ от объекта размещения: Hey there! 👋Thanks for sharing your thoughts with us – we’re stoked to hear you enjoyed the modern vibes, our team, and those handy refill stations 🚰💙We hear you on the cleaning schedule! While we do light touch-ups like bin and towel refreshes daily upon request, we understand that waiting till day four isn’t everyone’s jam. We're constantly fine-tuning how we do things, so your feedback really helps. 🙌Hope to welcome you back soon – we'll have the water chilled and ready 😉

Ответ от объекта размещения: Hi there!Thanks so much for your lovely feedback, we’re stoked to hear you had a great time exploring Sydney with us as your base!It’s awesome that you enjoyed our location, the fresh new facilities, and of course, the friendly vibes from our team. We’re especially glad you made the most of our social spaces like the bar/café area and those top-floor views from the gym and laundry, they’re some of our fave spots too!Knowing the room hit the mark for you and your travel buddy makes us super happy. It’s what lyf is all about – stylish, social, and smart stays that feel just right.We can’t wait to welcome you back soon. Whether you’re here to explore or just hang out, your community’s always here.Cheers,Christian RomuloChief lyf Guard

Ответ от объекта размещения: Hi there,Thank you for taking the time to share your experience with us. We're glad to hear you found the rooms comfortable and appreciated the newness of the property.We understand that our approach to cleaning and waste disposal is a bit different from traditional hotels, and we appreciate your patience as we strive to offer a more sustainable and flexible guest experience.We’re especially sorry to hear about the challenges you faced with parking. We know it can be frustrating, particularly when nearby temporary spaces are full or navigating the Westfield garage is inconvenient. We’ll continue to look for ways to improve the arrival experience and communicate clearer directions and parking details to future guests.Your feedback is incredibly helpful, and we hope to welcome you back for a more seamless stay next time.Warm regards,Christian RomuloChief lyf Guard

Ответ от объекта размещения: Hi there,Thank you for your honest feedback, and we’re truly sorry for the inconvenience and frustration caused by the incorrect information regarding laundry services.We understand that free laundry was an important factor in your decision to stay with us, and it’s disappointing to hear that your expectations weren’t met due to a listing error. While the Ctrip platform is managed externally, we take full responsibility in ensuring all third-party channels reflect accurate information. We are currently following up with them to correct this as a priority.We truly appreciate you bringing this to our attention and understand how this impacted your overall experience. We hope to have the opportunity to welcome you back in the future for a more seamless and positive stay.Warm regards,Christain RomuloChief lyf Guard

Ответ от объекта размещения: Hi Zhangdibo,Thanks so much for your kind words! We're really happy to hear our front desk team made you feel welcome and helped you check in early, glad you got to enjoy the perks of our Ascott Star Rewards program!It’s great to know the room worked well for you and that you had the chance to use our shared spaces like the laundry and gym. We’ve designed lyf to feel like a community, so it’s always great when guests enjoy the full experience.Looking forward to welcoming you back again soon!Best regards,Christian RomuloChief lyf Guard