The room was comfortable and aesthetic though quite pricey. The hotel is in a beautiful location and the waterfalls around it are superb. But it seems that the hotel is just resting on the laurels of the beauty of its location and construction. The service except for the lady who checked us out (she was smiling, fast and supportive), and an elderly waiter was generally indifferent. . One has come to expect Room amenities are supposed to include drinking water that is not paid for. There wasn’t any drinking water provided in the room. We had to fill our glass with bathroom tap water No extra covers were provided overnight despite a request to reception over email and phone about 7-8 p.m. We woke up early morning due to the cold in the room and had to wear more clothes. The Dinner and Breakfast buffet, which was built into the cost was pedestrian, especially from a vegetarian eater's point of view. 4 items only, out of which rice was over an hour into the dinner. A room costing 94000 forints a night has poor insulation that lets in not only the cold but also occasional voices from the corridor/neighboring rooms. A beautiful hotel, marred by an indifferent communist-era level of customer service.
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