Hotel Collingwood, Sure Hotel Collection by Best Western

This was awful. We booked a double room, which was clearly described as a room with a double bed, however we found 2 single beds with 2 sets of single bedding. The hotel had no additional rooms they could move us to, and did not even provide one double duvet so we could attempt to sleep together. They said the beds could be pushed together, however, the beds were on wheels and moved apart as soon as they were pushed together

Our stay was very nice although very short, the pool was lovely, small and I don't think I woud have liked it if there had been more than the other couple there but luckily there wasn't anyone else. The breakfast was lovely and lots of choise. The only thing I was not happy about was having to pay for parking - my mistake when I asked for parking when I booked it, I assumed parking avalible meant it was free on site - it's not, it's £12.50 for and underground parking area at the back of the hotel which is quite creepy at night for 2 women to be getting there bags out of and trying to find the way into the back entrance of the hotel. Also don't open your boot - it will hit the concrete roof.

Lovely hotel; friendly staff, lovely decor. Very hot in the rooms even with the radiator turned off, windows open and fan on. Better than being cold in February though certainly and not a deal breaker! Would book again.

Warm and comfortable stay. Some outside noise, but that was minimal. Lovely breakfast included.

Decor in the reception area, bar and restaurant are very decadent which makes a very nice space and atmosphere, along with the outside seating areas reminded me of abroad holiday hotels. Breakfast was very good. Disappointments: - No warm welcome on arrival and check-in. Surprised that you had to book a time for breakfast & would have liked information on arrival eg. have to request the sauna to be switched on, as well as receiving the leaflet with the key. Very shocked to find extremely stained pillows with no protectors - There was no apology or conversation from the Hotel Manager when he delivered new pillows to our room - Only one of the new pillows was unstained. Leisure facility - No lockers to keep belongings forcing guests to take them into the pool area - No proper seating only a small bench provided, which was being used by guests to keep their belongings. No accessible drinking water (should be a must with a sauna), no clock & beach balls etc & jumping in should not be allowed. Overall stay was pleasant but not relaxing as we had hoped.

Hotel had a good location and was done up nicely for Christmas. Room great but did not have a safe.

Staff were so friendly, all areas of the hotel were clean and the pool was lovely, no negatives at all.

Hotel is clean and well kept. Nice to have a pool and jacuzzi on site which were free to use. Only let down was room was so incredibly warm. Even with the air con on. Couldn't leave window open as was too noisy to sleep. Made for uncomfortable sleep. Also, while breakfast was nice the "full" English wasn't full. A quarter of a tomato, one slice of bacon and a small slice of black pudding was a bit disappointing. Well cooked though and nice dining area with good service. Quick and easy check in and great service, and very clean.

We think we have found our family regular place to visit! We have two young girls so booking the family suite we were not expecting an extra room as part of our main room, the girls loved their bunk bed room with tv! Our room was beautifully decorated and a lovely modern bathroom. They had decorated the hotel in and out like a winter wonderland. The furnishings, reception, bar was very smart! And the breakfast! You choose from a great menu, freshly heated croissants and the Dorset breakfast was Devine! The kids loved the swimming pool, warm jacuzzi and sauna. Had the place to ourselves as a family. I get the impression that there is a lot of love and attention that goes into running this hotel. Anything we asked for was no trouble. Parking is very easy you pay £12 a day but it’s so easy and lots of spaces. The beach is a 10 minute walk and the town with its gorgeous winter gardens is 10 minutes the other way. This hotel is so close to everything. We love Bournemouth and love this hotel - we have already booked for summer and can’t wait!