Best Western Plus the Connaught Hotel Spa

酒店大堂美侖美奐，餐廳食物不錯，早餐豐富，服務員非常友善，服務態度良好，酒店往海灘非常近，環境很美，水清沙幼！強力推薦

Great hotel with great facilities, friendly staff but unfortunately we could not sleep well. Room's wall very thin, we could hear the 3 people in the next room shouting and swearing. It was horrible really!

Very tired looking hotel, really not worth the price we paid for the room Could do with a refurbishment Staff were nice

It was brilliant we were given free upgrades to a suite each due to us being relocated from another hotel due to that one being closed

First night issues with air conditioning unit keeping us awake we were moved but damage was done can’t believe this was the first time. No apology or adequate reimbursement offered or made

The staff were welcoming and helpful. The hotel carpets were worn but clean. Beds were comfortable and quiet for road noise except on bin day. breakfast was lovely.

Alot of the hotel was tired and dated. The bed room appeared to be clean but, then noticed dust on the mirror and dressing table. There was abit of limescale in the kettle, no tray incase of spills while tea making. The matress sagged in the middle and was flat, pillows were similar. The bathroom had peeling paint on a unit next to the toilet. There was congealed soap stain on the base of the dispenser. Bath was fitted with a shower curtain. We had the worst nights sleep as kept being disturbed by a frequent noise. Couldn't make out what it was and where coming from, sounded machine pump of sorts but, it continued all night. When we returned to the hotel after a show the bar was closed and it was only around 10:30 pm! Breakfast was good with plenty of choice. We only stayed one night so didnt complain but made them aware on check out.

Well positioned to transport and town (we took a bus from Swanage that stops at the end of the street) Staff friendly and helpful. Room and hotel clean and well presented. Very busy with a wedding and lots of guests due to local events but still the room was quiet and nil inpact to our stay. Breakfast was included in our stay, staff were polite, (many felt new and inexperienced but some guiding more experiencedstaff obvious) and options plentify. We didnt use the other facilities due to our limited time but nice to know they are available and looked good, as did the parking options. Would stay here again.

Not good at all. Room really noisy because a party was happening . I was with my child with me and we have left the hotel 1 day before and they didn't refund me . Pay for parking on site for 2 nights and i stayed only 1night . Awful :-( not good hotel for kids .