Residence Inn Atlanta Buckhead/Lenox Park

Hotel was clean and staff was great

這家酒店給一分都是很勉強了。在疫情期間、居然給了我一間沒有打掃過的房間。走進去一看，床上連床單都沒有鋪，枕頭都在地上，被子放在了書桌上，衞生間地上也臟得很。這樣的房間顯然沒有經過打掃，更不會消毒了。誰知道前面的住客有沒有的新冠。這也太不負責任了。馬上帶着行李到前台換房。前台態度還算不錯，馬上給換了。停車場有點破敗，電梯等設施老舊。雖然裏Lenox廣場很近，但是不太好找。早餐已經變成了極其簡單一包酸奶，超級小橘子，燕麥棒和水。前幾張圖是未經打掃的房間，換房後弦的乾淨了一些，但是房間還是比較小。實在是不太滿意的入住體驗。

The facility was under renovation, didn't find out about breakfast not being served until about 2 days before the stay. Entire Hotel is in need of renovation not just the lobby.

I would have given no stars if that were an option! We don't usually write reviews after a hotel stay, but I have to this time. Our stay at Residence Inn Atlanta Buckhead was a horrible experience. we received a last-minute email on our arrival informing us that they wouldn't provide breakfast, which was included in our reservation, due to first-floor construction. I find it hard to believe they had no prior planning for such a major construction and only notified their customers one day before their arrival, leaving no room for them to rearrange their plans. When I asked the front desk staff about the breakfast upon arrival, he looked into my eyes without shame and said, 'We have sent you an email already.' I can't believe that someone can run a business like this. I believe they intentionally sent the email late to prevent their customers from making alternative arrangements. The HVAC fan in our room made a huge noise all night long and didn't stop even for a second, even when we set the thermostat to off. We could hardly fall asleep all night, which ruined our itinerary for the next day. the hotel is worn and old, and the elevator is not safe. The control panel has some broken covers, and the elevator sinks every time you enter or exit. Lastly, the staff was rude and unwelcoming when we checked in. I can't believe this hotel is associated with the Marriott standard. Overall, you can tell there is no honesty, and this was the worst experience we have had with hotels.

I throughly enjoyed my stay with this hotel. Everything was in place and my room was clean, it smelled clean and was comfortable. I will be staying again.

It was AMAZING!! The room was spectacular. Spacious, clean, comfortable. The only "issue" was there was a deposit despite it says there isn't one. Also no breakfast. I can assume this was due to construction

They were doing construction/renovations at this location. Maintenance men were walking around during the night for “renovations”. Only 2 elevators for the entire property, no caddies available and they charge $18 for parking only for people to ride through and park without paying. I don’t know it was just extremely uncomfortable and not worth the money they were charging.

No breakfast due to renovation, dark hallways, only restocks/cleans rooms after 2 days and paid for parking in an old parking garage that had lots of columns and was dimly lit and hard to maneuver. Double beds which were hard

The hotel was under construction and I was not made aware of this until I checked in. My view was a giant mud hole. I was not offered to get my room cleaned or even fresh towels. Upon check in, I was told there is an $18 per night parking fee that I was never made aware of previously. After check out, I realized that I was also charged tax on the hotel parking rate what a slap and a rip-off!