There were several things to improve. First of all, there is no elevator and the desk did not even ask me if we wanted to be on 2nd or first floor. They gave us the second floor even though the hotel was EMPTY. My 81-year-old mother wasn't going to climb stairs. Fortunately, they then gave us a 1st floor room. Next, the drink vending machine was empty for our entire stay. The desk clerk didn't seem to have any idea that it was or have anything to say but "sorry". Third, the room did not smell freshly cleaned and the thermostat on the unit didn't work properly as the room was boiling unless we ran the AC. This was winter. Quality left something to be desired
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