Marival Emotions Resort & Suites - All Inclusive

Honestamente no volvería a reservar con Marival emotions Vallarta, ni en ningún hotel de su cadena, han sido de las peores vacaciones en familia que he tenido, desde que llegamos todo estuvo mal. 1. Nos entregaron las 2 habitaciones y eran las incorrectas, aunque las llaves abrieron eran de otros huéspedes y nos tuvimos que salir, al ir a recepción a aclarar la situación, ni disculpas pidieron. 2. En el cuarto y los pasillos encontramos en varias ocasiones cucarachas. 3. Nuestra habitación en 3 ocasiones de 4 no pudo ser limpiada ya que a las 5 de la tarde seguía sin hacerse y era la hora en que subíamos a bañarnos y descansar. 4. No hay meseros en las albercas y el bar de la alberca lo cierran a las 5pm. 6. Los camastros de la playa no los limpiaban, todos los días amanecían sucios de arena, además de que no eran suficientes ni los de la alberca para la cantidad de huéspedes y la gente terminaba sentándose en el piso o en los jardines frente a las habitaciones. 7. La reserva de restaurante a la carta, solo tienes derecho a 2 cuando te hospeda por 5 noches. 8. Los meseros en los restaurantes evidentemente no son suficientes para la cantidad de huéspedes, ya que su servicio no era bueno, tardaban muchísimo en traer las bebidas o de plano no lo traían. 9. En una ocasión en el buffet había una área para preparar licuados y tenían fruta a escoger, le pedí al que estaba atendiendo si me podía regalar un poco de kiwi aunque no fuera licuado y me lo negó, me dijo que solo era para los licuados y no podía tomarlo. 10. La reserva no incluye wifi para que lo consideren, el cajero no servía, los elevadores muuuuuy descuidados... En fin. Entiendo que te pase 1 o 2 cosas que no te agraden en una estancia pero creo que esto fue más que solo mala suerte, es evidente que el hotel no se preocupa por la calidad en el servicio, no deberían decir que es de 5 estrellas, cuando claramente parece de 2. Les recomiendo pensarlo 2 veces antes de reservar en este hotel, lo único rescatable es la comida, felicidades al chef y la playa.

Waited in line for hours to try and book a la cart restaurants to find out only one spot left for the whole week at 9:20 the night before we left. On check in, after a long day of travel, the make you sit with timeshare staff and excursion staff before they put on your bracelet. Very disappointing and won’t be going back. Prefer the Riu’s as no reservations are required for dining.

Great resort, no need to leave the compound, good food not great but a great experience all around, they will try and upsell some timeshares and sell you in the membership be my wife and I found it fine with the standard. There are kids but you can go to the adult and more adult friendly pool to get away from the noise but didn’t bother us at all.

My 15 year old and I had a blast...Beautiful hotel, everyone was very friendly...just ask if you need anything because they will not go out of their way otherwise. Just know that they play a lot of games with the reservations for the specialty restaurants and say they are booked when they clearly have lots of tables available. The food in the special restaurants are wayyy better than the buffet (which is so-so) but there are lots of restaurants in the area if you crave something better outside the premises. For us, we were fine with having three nice dinners and eating whatever for the rest- the drinks were great, pool was clean (just get up early to put your towels on chairs or you will have a struggle finding a place for more than 1 person)...it gets busy. All in all an excellent trip and we were happy- clean, beyond stunning beach, sunsets, and mountain views wherever you turn, nice gym. Recommended trip with kids.

They said i did not have reservations I had to call to verify The check in was awful. I did have reservations. Our fri ends were told that there room were not paid for. So they had to pay again. They are still waiting for the credit to appear on their credit card we will not go back after going there for 15 years

The staff was courteous and greetful. Live the variety of food and entertainment. They just need to upgrade their TV’s and better beds

Great facility. Food was well presented and very tasty considering the huge volume required for all the guests. Only downside was the reservation system for the a la carte restaurants. We weren’t able to book any the entire week we were there despite arriving early on Sunday . It seems there aren’t enough spaces even though the Mediterranean restaurant was half full every time we walked by it.

This is a beautiful resort and the location is great! We loved the pickleball courts and our family really enjoyed the use of the bikes they have available! The only thing is it’s a very busy resort and it seems like the staff have a hard time keeping up! There a lineups for everything and there is no pool service for drinks. But if you don’t mind getting your own drinks and waiting in line for the buffet, drinks, ice cream and also just the overall busy atmosphere then likely you will really enjoy this resort!

Did not like anything about the property it was dirty and no customer service the pictures I saw on ******* was pictures of there other resort which was much cleaner, the pictures were mixed pictures of both properties which we got to stay at the bad property overall trip was not good there service was horrible