The Grange Hotel

Went to this nice hotel in Thurston staying here till the 7th of June the hotel is so so beautiful and lovely. The rooms are very nice and clean and cosy the staff at the hotel is very very friendly and very nice to me at this hotel. The owners are very lovely who what run the place. The breakfast in the hotel is ver very delicious as very tasty. The omelette and chips at the hotel is very good the 2 chefs at the hotel are very good at cooking food. I would recommend this hotel to my friends and Family. I will be definitely staying here again. The garden of the hotel is so so beautiful.

I tried to book afternoon tea but the pathetic excuse who answered the phone couldn’t be less helpful, clearly couldn’t be bothered so neither could I - booked somewhere else, much better telephone manner! So pleased we didn’t waste our money!

Really classy, with style. Friendly owners who really cared. A menu I could understand, but top class ingredients made it special. A really comfortable bed and endless hot water. Very reasonably priced. Just what I was looking for 5 stars from me.

On arrival had a small issue which was met with a rude and blunt response demonstrating shoddy customer service I was looked up and down by the manger and immediately informed I had to pay a cost holding on the room, when asked why , simply told to google it as this is policy Never have I been spoke to line this and honestly I held back and remained professional unlike these two I met Shocking service Shower poor Toilet took seceral flushes after using WiFi absolutely shocking slow when I tested on google speed test and unable to carry out work It’s a Christmas card, looks nice but nothing inside Be warned

Lovely stay, rooms were great, could have been a little cleaner, staff were helpful. Food was very nice and the ambience was very comfortable. Great place to meet up for families. Have been here for weddings previously and it’s a great venue, lovely grounds for photos.

We stayed at this property as it is nearby family who we were visiting. The hotel is beautiful and well presented, our two rooms were comfortable and had everything needed for a stay. We enjoyed the character and lovely features of the hotel. The two staff members we met were both very polite, friendly and helpful. Breakfast was served in the quiet dining area and we both enjoyed our meals. Easy to find and parking was easy too. Will definitely be booking again - many thanks 😊

The Grange gets better each time I go there - The owners continue to invest in their hotel with new carpets and from what I could see, full-on decorating in tasteful and well chosen colours. Clearly they care about guests and are very accommodating. Should you need an ultra-fast EV charger (170kw), there's some within a couple of miles, so making a trip here shouldn't cause range anxiety and you can enjoy the warmth of welcome.

The hotel seems to be run with staff needs in mind rather than customers. The restaurant is not open on a Friday evening and the bar shuts at 9pm on other nights. There is no room service or mini bar. Under the beds are caked in dust, dirt and old socks. The curtains were falling down and there was constant noise from the boiler room right under the window. The room is stuffy but you can't open the window because the fumes blow in. The view is over asbestos roofs covered in muck, cigarette butts and discarded syringes. I was there for two nights. The television wasn't working on the first, and I was told to check the cables! I had checked what time latest check in was (10pm) and the woman was evidently irritated that I id not arrive until 9.45pm. Beyond this I can't rate the staff as I didn't see anyone. Having had very little sleep because of the boiler noise I received a call telling me I needed to check out in five minutes time, but there were no staff to be found when I tried to do so four minutes later.

Very nice spacy room with big bathroom and large bed. Lovely lounge and dining room. We were lucky to have been able to get a table for 6.45pm as the restaurant was fully booked on that Monday. The food were big portions and was very delicious. The staff was very friendly and helpful.