Embassy Suites by Hilton Baltimore Hunt Valley

All elevators were down except one. It was ghetto noisy people in the pool. No supervision. Worse experience ever.

Hotel is great one of my local favorites, one set of their elevators are down so it made getting up and down a long crowded process.

Honestly, I come to the same place just about every month for business and it has been getting worse with every visit. There's always a problem with the elevators which usually is just annoying but this time was troublesome for me. I recently had surgery and had to push the luggage cart up the handicap ramp which has tight turns and then when I finally got upstairs I was given a handicap accessible room. Since I didn't need that accommodation and I didn't want to take it from someone else I called down and the lady told me to come down and get a new key. Well, I wasn't going to leave all my stuff in the hallway upstairs and I couldn't really bring it all the way back down again because of doctor's orders. So a sweet lady brought me a key to a new room. When I got there the key didn't work. So she went down to get another key. This time the key worked but the room was already occupied. Awkward! Finally she got a key to a third room which finally worked. By then, it had been over 45 minutes of standing in the hallway waiting and not feeling great. I don't think I'll be back. Oh and the bonus was that I got charged for parking as well, which is something relatively new but still not the type of great customer service I had grown to expect from embassy suites.

We switched rooms because the heat in our original room wasn't working. They accommodated us immediately.

Paid for a double bed and was told ******* sent infj for King. I showed my confirmation for double beds, receptionist said it was on *******. Also this room was on the website for$20 cheaper. I want my $20 back.......

The hotel is very big and bright. Everything was clean and the staff was very friendly. Breakfast was delicious and happy hour was amazingly fun. The only issue was our sink was backed up in the kitchenette but we didn’t notice until the day we left. Also our phone didn’t work so we couldn’t order room service.

The elevators were not working well, some were out of order. The indoor pool was cold and dirty. Clumps of hair floating in it. The gym temperature was hot. The breakfast was wonderful! Staff was wonderful. Our room was clean.

The hot tub for adults was overturned by little children and very unclean. The staff was not attentive to my complaints. I did not enjoy my night.

Everything was good the coach bed didn’t work so we had to be moved to another room other wise it was good