Best Western Plus North Lakes Hotel

GREAT LOCATION AMAZING FACILITIES GREAT SERVICE FRIENDLY STAFF GOOD OVERALL

Clean rooms

Loved this place, reception staff are always so nice the rooms are that of close to a 5 star rating the only reason it’s not a full 5 star is the pool is small and no gym facilities etc but rooms with spa in them are amazing will definitely be back!!!

Rooms are good. The restaurant is a bit all over the shop with limited dinner menu. Front desk staff aren’t very friendly but they are helpful. Plenty of parking.

very good

Good location for us travelling to Sandstone Point. Check out is strictly 10.00am. They knocked on the door at 10.02 and didn’t cease contacting until we left.

Checked in ‘after hours’ I.e 9pm. All check done via a speakerphone in car park, including reading out very loudly, my credit card number, address, security code etc. shocking. Car park full of people wandering around wondering how to get back to their room or to the foyer, but like us, missing the fine print that a room key only works ONCE! On every door, so god help you if you need to leave your room to go to a shop, you’re then locked out. One entry only, Inc in foyer/lift etc. A truly awful experience.

The rooms are only serviced every 3 days which was not mentioned anywhere and we didn't find out until we found the room unserviced after being away all day. The shower has a rainfall showerhead and the the shower floor slopes away from the drain. If you turn the water on more than a dribble the water runs out of the shower, away from the secondary drain in the floor towards the bathroom door and the carpet beyond. Nice bathroom concept but poorly executed.

The view front water is amazing. But the room seems not be occupied for a long time. The smell is not pleasant and there’s dust on the surface of water boiling pot and hair dryer.