Renaissance Cancun Resort & Marina

Great location adjacent to a brand new shopping mall with lots of restaurants. Parts of this new neighborhood is still being built so it does affect a bit the view. However, this didn’t bother us too much and we were not bothered by noises as the the constructions were further. Spacious and very clean rooms. Friendly and efficient staff. Amazing breakfast buffet. You can even rent bikes from the hotel which is quite convenient. It was the third time we were staying in this hotel and we will definitely return.

The description of this hotel is very misleading. It is about 30 minutes out of town, in a harbor that is being dredged. A taxi ride into town cost $18 each way. The hotel has a small unheated lap pool and a large unheated hot tub. It is not near a beach. There is a beach about a mile away and a shuttle, but it doesn't run on Mondays. They encourage you to request no housekeeping to save on energy costs, but didn't mention that if you do that you don't get clean towels, empty trash or replenish soaps, etc. We couldn't figure out how to use the in-room expresso maker and no one could help us. If you're into shopping, there is an upscale mall attached to the hotel. When we saw the location, we informed the management that we were very unhappy with the location and wanted to move to a different hotel, but with Trip.com the fee, paid in advance, was nonrefundable.

It was pleasant overall. But I had to pay unexpected extra 20 dollars for tax when I checked in. Maybe it will be better if they informed me in advance. Except that, every thing was good.

My experience at the hotel was perfect! All the staff were friendly, and I didn't have any problem communicating even though I don't know much Spanish. I'll definitely be back.

Nice hotel and bar, nearby shopping mall. Great breakfast!

有些工作人員很友好，比如Felix👍 自助早餐很美味，價格也貴，580比索/人，服務員問我們喝什麼，我們説cappuccino，結帳時被額外收取了 126比索/2杯cappuccino，原來除了美式其它的咖啡需另外付費，而他們並沒有事先告知。 入住時付款了50美元，我以為是按金，但退房時沒退回給我，説是服務税，每天10刀*5天，但我預訂房間的時候寫着價格已含所有費用… （平台已予解決） 4/1晚突然蚊子成災，還好我們4/2換去全包酒店，那家酒店一衹蚊子都沒有。

酒店的位置很好，比鄰一個購物中心。吃飯很方便。 酒店服務很好，但房間有點潮濕，被子很濕很重，衞生間氣味相當重。我度過了難聞的三天。

崁昆的這家萬麗還是蠻不錯的 環境衛生什麼的都很好 樓下就是一個購物綜合體 但是 我不知道為什麼我的手機裝上sim卡就連不上酒店的WiFi 還要把sim卡拔下來 連接上WiFi之後再插卡.......

一共住了三天，整體覺得墨西哥的服務業普遍都很差，最令我吃驚的是，床單上有血跡，住過全世界這麼多五星級酒店，第一次碰到，讓我感覺很噁心。 好的地方:酒店旁邊就是一家大型shopping mall吃飯購物都很方便