Residence Inn West Springfield

房間還可以，就是隔音不太好。

房間乾淨、地理位置很好

Room was spacious and clean. Bed was very comfortable. Sadly the coffee maker was missing the pot. However, we were not going to make coffee anyway as they had it brewed in the lobby for breakfast. The volume button on the remote in the living area didn't work. A little annoying but not a game changer.

The room that was reserved was not held. The toilet paper holder is falling off the wall. The shower leaks while drawing a bath. Stains from something, mold? In ceiling corner near the bed.

Paid for a king room through *******, hotel could not honor a king room and I was put into a queen instead. The room smelled like cooked fish, there was some mold in the bathroom tub, and the property overall was a bit on the dirty side. I expected much more for the price and being a Titanium Member.

Excellent size of studio with small kitchen, hotel has pool, large breakfast area, pet friendly and very helpful staff. Excellent value

Our room was very clean and spacious. Was the best hotel we have stayed at in the 4 years we have been staying in Springfield for Equine Affair.

Housekeeping was very casual. I was there 9 nights before the first cleaning even though I asked at the desk 2X. After, they came at 4-5 days intervals. Housekeeping consists of sheets and towels, run the dishwasher for a single item. No mopping or vacuuming or wiping down surfaces. They left cleaning supplies and dirty towels as well as a band aid wrapper and other debris from the previous guest. It was still there when I departedThere was a broken glass in the dishwasher. Also still there. There is a mud puddle at the bathroom door unchanged since I arrived, never mopped. The night staff at the front desk is fully focused on their phones. As for Eco-friendly, why are the fire pit and fireplace burning 24/7? It's a nice property being badly run

We had a short one night stay for a college visit the room was clean, and the area had plenty of restaurants some walking distance, which was great. The hotel itself was clean and well accompanied. They accommodated our dogs which come in an extra cost. Breakfast the next day was better than expected. Overall, good stay