Relais Villa Pomela

Over all nice experience

This is a 2 start Motel at best. Motel style rooms, extremely uncomfortable bedding and pillows, very dated and primitive. Avoid !

I have stayed at this hotel on couple of occasions . First impressions seem good. It's in a lovely location and the reception area features antiques. However the rooms are very dated, the carpet worn thin and threadbare, the fridges a joke in keeping anything even half way cool, and the whole establishment needs a total overhaul. Classed as a Relais, or superior hotel, Villa Pomela is closer to a three star hotel. The service is almost non-existent. My husband and I waited close to 30 minutes in the garden before we went looking for a waiter to bring us a drink. Then it took forever to arrive, and this happened more than once. Breakfast has improved from what it used to be, but while one girl did her best, there are just not enough staff. Again, I had to go to the kitchen door to order more coffee as no one appeared to offer more each day we were there. Villa Pomela is charging 5 star prices for three star service and rooms. There are other better hotels in the area.

For such a beautiful looking hotel on the outside, and what we thought was a luxury hotel. it was very disappointing. No bell service, breakfast was par at best and there was one coffee pot for everyone to share. The bed was horribly uncomfortable. We couldn't find the gym, the front desk clerk did as little as possible.

one of the best.... amazing garden and building helpful stuff, very good breakfast

Beautiful property! Wonderful dinner and breakfast.

We have stayed here twice before. It is a character hotel in a lovely setting. It does lack some modern amenities. We were most surprised to be sent an e mail stating that our restaurant reservation was cancelled due to “kitchen maintenance” However when we arrived the real story was they had a group booking from a Porsche owner’s club who were being served a banquet in the garden. We almost had to plead to be served a glass of wine ( exhorbiant price ) Breakfast was very poor, service overwhelmed far below our expectations. I am afraid we will not return, I hope your Porsche customers return on a regular basis because we will now look elsewhere. A great disappointment !

Nice, authentic hotel, from former private house to hospital, changed and renovated in 1990 to hotel. Very nice view over Novi Ligure from the front side rooms. Classic furniture and nice paintings in the hotel and also decorated ceilings, really nice.

Our regular B and B was closed fleur to a Covid case and this was the only place that looked half decent in the area. It was and is a disaster. I don’t know how they afford to keep it open with such poor service. No one at reception for 30mins we had to call the hotel several times to ask if someone was at the front desk. When the receptionist arrived he arrived slowly with a his coffee. Dirty, badly kept, no temp control in the rooms. Attitude of all staff is shockingly rude. The machines to keep good warm in the breakfast were not switched on. Totally overpriced for the Italian version of faulty towers.