Manor House Spa

The setting is described best by relax. Everything about the hotel and amazing surrounding property slows you down a few steps and forces you to relax. Wry accommodating rooms. Comfortable sleep. Restaurant has very good food and service, you can eat here several nights in a row with ease. Good breakfast in the AM and pub in the PM.

On the positive note the hotel is located close to Warsaw and it takes only 1.5 h to get there. It makes this place an obvious option for a town get away. The rooms are clean and tidy.However some of them require a better maintenance and being refurbished again.The food is decent and of a nice variety.I would say that you can enjoy a nice Polish style restaurant.The restaurant staff is great (right people in the right place who do a fantastic job). The SPA is also ok. On the other hand I totally agree with some existing comments here referring to the reception desk ppl. A true drama!!! Incompetent, rude ppl knowing nothing about customer service.A big fat ZERO of customer service approach and simple human respect!!!!They do not even bother themselves to say hello upon guest arrival!! Another thing that is very disappointing here is the stable and its offer. The hotel rules state that if you want to enjoy any of the sable services you should book them 2 weeks in advance. The problem is that you cannot neither contact the stable by mailing it’s staff nor by phoning it (they simply do not pick up the phone). So long story short it looks as the marketing thing rather than real service. I would not recommend this place to any of my friends nor come back here again!!!

Arrived late around 7:30 PM we have to wait at the front desk for about 8 minutes because a lady behind the desk have a phone chat with her boyfriend. Since the buffet was closing so we have a quick dinner, but it was very quick since the selection was very poor with only two dishes available (pork & chicken). Then we regain our room #55 and this was a total disappoin**ent. It was a tiny mansard type room, very primitive and sober, with a mix of old and modern furniture, not working fridge inside the closet, safe box on the ground and very small and cheap bathroom with over washed towels. Window without curtain in the roof forced as to weak up early morning so we have more time to take a tour of the park before our breakfast. The park is gorgeous, relaxing and walking around put back a big smile on my face. Breakfast buffet was generous and we enjoyed a large selection of delicious meals. Unfortunately happiness stops here and there’s more No No in this 4 stars Hotel: At 6:30PM room was not aired and cleaned yet, so when we asked why? Front desk told me that we have to specifically request for such service??? So we did ask but the next day same story. Guest slippers are not available and it’s not very hygienic to have any therapy with your own sneakers. Complimentary drinking water available ONLY on arrival day and NO stationary available either. On the positive note we fund the staff very friendly the restaurant and Spa but not so at the front desk….rather COLD and incompetent.