Comfort Suites Cicero - Syracuse North

Completely incompetent hotel staff. Checked into the hotel room and on the return after dinner the keys didn’t work. Then once in the room attempted to use the thermostat to set the heat, but the heat did not work. Spent 30 minutes working with the thermostat and the wall unit. No luck. Went down to the front desk and explained the problem asking to switch rooms and they told me there was nothing else available and there was nothing they could do to help me. I strongly recommend avoiding this horrible property. There’s a Holiday Inn express right down the street and I’d recommend going there. In addition, the rooms are old dirty and the maintenance has not been kept up on this hotel. Avoid this poorly run, dirty hotel.

The overall experience was excellent. However, the chair for the desk in room 330 should be replaced, it was unstable and wobbling. The coffee making in room 330 was missing slide that holds the coffee pod.

The staff was so nice ! When I got to my room it was more than I had expected ! It was clean, spacious and I loved how easy the tv was to operate and the swivel stand was perfect. Thank you so much! I would definitely stay there again !

I mentioned they had to work on cleaning their toilet needs painting and the furnhture needs updating and the tv is difficult to use the bed was very comfortable

We didn’t actually check in because the pool was broken.. we came just for the pool… no manager available to help

Upon check in was given the wrong room- had 3 adults and 2 kids so booked a suite with 2 queen beds and a sofa bed, was told it was on the third floor. Given key to room on the second floor with only a king and a sofa bed. Spoke to front desk and they changed our room to a room that was dirty and hadn’t been cleaned.

Cicero was my old neighborhood before I moved out of state. The reason why I chose the Comfort Suite in Cicero is the location, how pet friendly it is and the large size of their rooms. This place used to be great but just like anything else, it needs to be updated when you have a lot of use out of it. The sofas and carpet really need to be change in all rooms. Fresh paint and curtains would be a plus too. The breakfast are not fancy but at least something warm before starting your day. All the beds are comfortable enough and cleaned. Fridge and Microwaves worked just fine. The Lobby is great, very friendly workers.

Easy access to interstate, large room, good breakfast variety and quantity, quiet area, great check in/out experience. Beds and pillows were not comfortable. Bathroom and room floors were not clean. Pool was closed for reno and not advertised on website. Not sure if I would go back.

Hotel is run down! The A/C did not work, rooms are not clean, pool water has too much chlorine, some staff were not really helpful. The tv doesn’t connect to wifi. Wifi in general extremely slow