Hotel Terranova

Buen servicio muchas gracias Acudí a una boda que ahí se celebró y todo estuvo muy bien

Agradable. Buen hotel y buenas instalaciones

Aparentemente todo se encuentra limpio.....hasta que decides querer acostarte en el sofacama de la habitacion, la cual al quitar los cojines y extender el respaldo te das cuenta que está roto y sucio. La alberca em primera instancia se ve muy bien pero al meterte te das cuenta de lo sucia que se encuentra....es algo que la mayoria de las personas del hotel ocupan diario y por lo mismo deberían de prestar atención a esta misma. O hacer limpiezas de un dia para otro y no dejarla con la misma agua sin tratar de dias anteriores. La comida te la entregan fría y tardaron 20 min en traerme salsa catsup y mostaza. Por el numero de estrellas que presume el hotel fue una mala experiencia para mi familia. No lo recomiendo

The other reviews, that this is a formerly prominent hotel that is trying to make it, are generally accurate. It is a bit far from the more commercial parts of Coatzalcoalcos, but since Coatzalcoalcos is one of the most horrible places I have been in Mexico, its distance is a plus. I stayed for only one night, wish it had been more.

Very comfortable room, lovely grounds. Excellent staff, great restaurant. We stayed an extra day.

The place looks the same it is in the pics ; it is a big property very spacious lovely pool are with a huge green are next to the river.

Poor service first night we asked for a second coffee mug two person room w one mug second day we didn’t have towels we call the front desk and didn’t receive them until 6 hours later. Made us late for a event we had.😡 rest of our stay was ok

They have my room with no tawells

With hot weather was looking forward to usisng the pool however it looked like it needed maintenance so didn’t use it. Also towels in the hotel were very old. Staff were friendly