The Regent Grand Hotel

I got scammed and could not stay although I paid :( this is probably the worst experience I’ve had and trip.com did not refund my money. I booked a room on trip.com and prepaid for the room, and when I showed up, the staff said there is no room and they are not listed on Trip.com. I called the manager of the hotel and said that his hotel is not listed and it is fake. I had to go and find another hotel and I provided of the proof but trip.com insisted that they would not refund the money. I will never book via trip.com again if this is how they allow scams to happen :(

位置很好，去哪兒都方便，購物方便

A good centrally location hotel for a short stay Good central location in Colombo with at least two shopping centers nearby - one block away from the sea but there is no real beach there. You can still go enjoy the sunset. The room was ok for - quite large for its price, reasonably clean, but definitely required some maintenance in the bathroom. I stayed there for a day-long layover (6am to 11pm) between the flights: needed something inexpensive, central location, private bathroom and free wifi + ability to sleep for a couple of hours. It served its purpose very well. It takes at least an hour to get to the airport from the hotel by taxi - keep this in mind.

Poor Management! you have to step up almost 2 floors to the hotel reception, that place was too hot, no AC there. No welcoming attitude, upon asking they said elevator is not working and when i said why ? they said management knows it and when i asked about toiletries , they said everything is inside but there was no toilet paper and no shampoo, just tiny little fingers soaps.Washroom condition is worst, lock is broken and no towel and clothes rack in the washroom. No TV inside the room as it was mentioned in *******. When i called the owner, he just hang up the call. The owner is very rude and staff is ill mannered and untrained. When we came back after romaing around the city, the doors were closed and when i knocked the door, no one came. I called the reception guy and hotel owner but no one picked up the call. Then i saw other stairs behind the main entrance leading towards the hotel, i went up and saw that the staff was busy in playing games on mobile phones. The owner is very rude and staff is not trained, Totall not recommended .