Extended Stay America Suites - Colonial Heights - Fort Lee

Our experience was excellent start to finish. We were checked in by Demetrious who was efficient and friendly and very kind to our pets. It is an excellent property if you are traveling with a pet. The walking area is convenient and accessible which is important. The room was sparkling clean and comfortable.

I love this hotel because the staff is friendly and the room is very clean and ready. The stores are very close by where you can just walk to.

Great service. Very nice employees! I forgot my key once and a replacement was giving to me right away. Very happy!

They double booked my room a stranger walked into my room at 2:30 in the morning not safe at all. I called front desk and they wont resolve it. They were rude and dismissive.

Great hotel! Receptionist was nice! Room was clean( only thing it was extremely hot)

Good hotel and the area was pretty good. The only thing I have to tell is the mattress was horrible. It seemed like I was in my grandma old couch.

I don't like giving negative reviews but in this case I must make an exception. The positives were very clean rooms, very helpful staff, comfortable beds, and large tv. However if you expect a pen and pad of paper in the room, or glasses or even plastic cups, or a coffee maker, or a real breakfast (as advertised), or a canopy over the entrance so you can unload out of the weather, a bar of soap that doesn't feel like a piece of wood, a counter near the bathroom sink, and the bath towels not stacked on a pallet on the floor near the toilet- if you expect any of these, you will be disappointed. My wife thought the room was decorated in "Early Minimalist" style. It did not seem welcoming. The front desk lady told me it was their policy to be different from other motels. I don't fault her but they need to do a better job of describing their differences in their advertising. I paid a little extra to get a more upscale facility. I was quite disappointed.

The hotel was very clean, and the front desk was very friendly.

The woman at the front desk was very nice and accommodating.