Holiday Inn Grand Rapids - Airport

A very nice, clean room. Excellent customer service, bar was cool as well.

酒店不錯，安靜乾淨。就是早餐的選項有點少，連住3天，早餐是無法滿足多樣性要求的

Overpriced and very bad breakfast with no refund if you don't use it. Poorly trained front desk staff with no drive to make the customer happy.

Nice place for myselfand wife to stop. Nice clean room, nice bar and food so we can relax without driving in a strange town. Did see options if we wanted to go out.

Clean, professional staff and always engaging towards your requests. What more can you ask for?

Staff was helpful and very helpful. Steve is the best. Quiet and pleasant facility. I will be back.

Rooms were well appointed. Housekeeping replaced towels and coffee service each day. Thought breakfast was included, not an additional charge. Breakfast buffet included lots of choices.

They have a restaurant, and offer shuttle service to and from the airport.

It was good to have shuttle service that runs 24/7, however the service we received was not so welcoming. The driver (older Caucasian male) was not helpful with loading our luggage into the van. I had to insist that he loads the luggage into the trunk of the van for tips. We checked in room 208 at 2A.M. On 8/9/23 and found 2 of 3 dresser drawers jammed and damaged and not operable. I called the front desk and he said they were not aware of the condition but took notes so I would not be responsible for the damage. The front desk person was very helpful. In addition, the bathroom door is set incorrectly hence must use brute force to shut the bathroom door. Good luck to anyone needing any kind of privacy late at night.