Ameristar Casino Hotel Council Bluffs

Typically just the ****** stinks. The entire hotel was smokey. The furniture is very worn. Time for a remodel!

Rooms were nice. Wish some of the restaurants were open later, especially on a Saturday night.

I waited 2 1/2 hours to check in because the key cards couldn't be made. Finally had to cancel and go to another hotel. The next morning I had a message on my phone from 10:50 p.m. saying the key cards still wouldn't work, but security could escort to rooms, but you couldn't leave unless you had somebody to let you back in. The hotel said that I would get a full refund, but since it was through ******* I'm not sure. ******* has NO WAY on their website to contact customer service in any way. Terrible experience all around. The front desk staff at the hotel were all very kind and apologetic.

The smoke was terrible! Hair and dirt in all the corners of the bathroom and blood on the carpet. Elevators were rickety and filthy. Most likely not staying there again.

Overall property and hotel had a stale smoky smell. Room had a smell of sewer gas coming from the bathroom! Sink drain was very slow. Microwave on 4th floor was gross! Clean it! Very few options for dining. And menu at sports bar was very slim, not many options. Check in was smooth and staff pleasant! Jeanne was nice!

Upon arrival, checkin was slow. The clerk that had started helping us kept jumping over to the next station trying to help them as well because there was a guest there that was not satisfied. Additionally, it was not explained that the elevator would not work without tapping our room key over a sensor. There is a heavy smell of smoke on the main level, but we did not notice it in the actual guestroom.

Jacuzzi tub room with broken tub. I had two very nice maintenance men in my room for an hour and 45 minutes while the cold water faucet was stuck on sounding like a very loud and uncomfortable water fall. It was miserable and then bed had springs popping and very uncomfortable.

Very nice motel. Room was clean but could use a few more outlets. ****** could have let me win a little also....

Always pleased with this hotel. Good easy check-in, clean and comfortable room. Furniture starting to look a bit worn in the room but not bad. Wished they had their bakery back, had good breakfast food in there.