Holiday Inn Express & Suites Troy

Just impressed with customer service and the tremendous friendliness of staff. Facility was very well kept and brand new looking. Value was tops!

Manager entered my room while I was working and in a zoom meeting. They completely disregarded the do no disturb sign on my door due a previous guest leaving something plugged into the tv. I assume it was a fire stick or something, but no other explanation was given. The correct way to handle this would have been to call the room and confirm you can enter the space over something so unimportant.

This was one of the nicest and cleanest hotels we have ever stayed! Beautiful place. Well done.

Check in was at 3 but we couldn’t get into our room until 4 because it wasn’t ready. Wasn’t the most convenient when you have to wait with 4 kids. Also, the pool stated it was open until 11pm. When it hit 10pm, the lights went out. When asked, the service desk stated they couldn’t control the lights but we could swim in the dark. My young kids were too afraid and disappointed since they had just gotten in the pool. The hotel overall was nice, but we’ll probably choose differently in the future.

Staff was great, breakfast was really nice for me and my kids. The pool area was nice and clean.

Pool was open till 11:00 p.m. My son (wrestling tournament) wanted to swim, we have a pool at home u see. He was thrilled!

We were traveling to attend a funeral and stayed only one night. Our room was clean, comfortable and affordable.

I stayed here 6 nights in Jan 24. During that time on each of the diff floors. My favorite was the 3 rd floor. The beds were fancier and it felt more comfy. Breakfast and coffee and creamers were great. I would have like more than a rotation of two omelettes but the cinnamon rolls made up for it. My complaint is the water pressure. It didn’t matter the time of day or floor. The water pressure was bad. It resulted in me having to take longer showers to make sure all the soap was off of me or my shampoo was rinsed. I hope that the owner sees this message. I would have given 5 stars and recommended your hotel if the water pressure was good. The staff is amazing. Thank you for taking care of me while I was there.

Bathroom in our room was not the cleanest. But other than that our stay was good. Breakfast was good