Dorset Gardens Hotel

Great customer service. Room was neat and amenities were really good.

The room was a disgrace, paint and plaster coming off the walls. Front door falling apart at the bottom and daylight could be seen underneath. The linen was clean but the room and bathroom had an overall feeling of being dirty. In desperate need of renovation. Having left a day early and told why the receptionist did not seem that interested in my concerns

Room decor was dated. Couch springs were gone so no support and made it very difficult to get up from it. Bathroom taps had to be turned and turned to turn the water on or off. Hot water was so hot that it would be easy to scald yourself. Jets in the tub did not work. Fan cover in the bathroom needs to be cleaned. TV in the main room did not work. Very large bedroom but the bed was positioned so the bathroom door hit the foot of the bed and could not be opened all the way - made it difficult for the person sleeping on that side of the bed to get into the bathroom at night. Security chain on the door had nothing to connect to - had been ripped off. On the positive side, the room was very spaciou, the a/c works well and the king size bed was very comfortable.

I stayed here for a work trip for two nights. Upon checking in, I was greeted by a lovely staff member at the front desk. She was very helpful and friendly! When I then walked across to my room, I saw really old and worn rooms that look like they haven’t been updated in many years. Parts are broken and falling apart, the whole place looks derelict. Inside my room, it smelled musty and unclean. The furniture is from the 70s and the bathroom also has not been updated since then too. There were hairs in the shower, the edges around the shower were dirty and there were stains on the tiles. There was a patched up hole with writing on it on the toilet door and dirty marks everywhere. I got bitten by some kind of bug while sleeping the first night, could have been bedbugs or mozzies (I did check the mattress but couldn’t see anything). Legs are covered in bites. There is a massive gap under the front door so I rolled up a towel on the second night to place there in case mozzies were coming in. Please update your motel facilities… the place is screaming out for some attention. I won’t be coming back or recommending anyone to stay here unfortunately.

TV was '1996' model with built in DVD player, Standard Definition (No High Definition Channels) and no USB ports. The Generic remote also wasn't programmed properly. Luckily I am ex Technician and I did it myself. (The code for the Daewoo TVs and the OneForAll Remote Rev03 is 2775) The TV was also faulty, but it was a Sunday afternoon and it couldn't be replaced. They did offer to switch us to another room, but we had already unpacked and didn't want to move. Bed was good & clean, and so was bathroom. Windows were riveted closed and could not be opened.

The look outside the rooms and the building itself is not appealing. May it needs some bit of painting

The receptionist Amanda was nice and helpful. The room was sold as a hotel and ended up being an old motel. While everything was clean, old building was not inviting. The Tv was the size of a computer monitor.

This is my second stay at Dorset Gardens and would book here again when in the eastern part of Melbourne

The room was quite dated, but it has character! So didn’t mind the antique look. The bed is amazingly comfortable, it was very quiet and the shower pressure was amazing. WiFi didn’t reach our room which was a shame. But I has happy they could bring me a hairdryer as the one attached to the wall couldn’t tame my thick hair.