Renaissance Saint Elm Dallas Downtown Hotel

Beautiful hotel from the lobby to the room . Customer service at the front desk was top notch . Very good price for how nice it is , and location. Will be back very soon

It was a bit confusing for parking but besides that it was a beautiful stay wonderful hotel & staff.

Room was nice had a corner room all you see is buildings around you but it’s still comfortable. Prepare to wake up the next morning with an extra $100 charge for incidentals that will be refunded. I’ve not had that happen and may have missed any notification about the possibility. Great stay though and the staff were amazing.

The beds pillows and bedding were mediocre. The shower was very poorly designed. No matter where I positioned the shower head, water went out of the open shower and soaked the floor and towels. Hot water was hit or miss making the shower without door even colder. The cable was out on my floor and several others for the duration of my stay. Finally, although the elevators are plenty big enough to hold 8-10 people, the staff only allowed four people at a time to ride. This created a backup in the lobby of people waiting. Sometimes this was enforced, sometimes not. One day a hotel employee yelled at me to get off the elevator as there were already four people on board. The next morning, there were four of us in an elevator and a housekeeping employee pulled her cart right onto the elevator with us. Why is this arbitrary rule in place? It’s 2024, design an elevator that can properly accommodate its capacity. Weird! The hotel design was beautiful with lots of fun touches. The staff was average.

A lot of noise throughout the night even with ear plugs on. Bathroom was running during our stay. Nice customer service at front desk and valet. Would recommend hotel updates lighting in corridors and rooms.

Really nice room, and super quiet! Beautiful room too, reminded me of a nyc city view apartment! The staff is super friendly and very welcoming. I would definitely book this place again if I return to Dallas. The only thing is I felt bad for the valet guys though being outside the entire time in the rainy cold weather, I feel like they should get built a small window station where they can have some shelter from the weather.

Overall excellent service and the room was spacious, clean, and comfortable. Good location. The only thing however, is the second elevator from the left gave my friend and I a heart attack. Upon pressing the button, it did not fully light up, the elevator stopped, then slowly ascended up to floor 17 (we had pressed 7) and stopped again. Nightmare scenario. Fortunately someone pressed the down button on floor 17 and we got out. No issues with the other elevators and my only complaint.

We left our car with valet, and when it was brought back to us the next morning the back of my Lexus was wrecked. It was obvious the valet backed into something due to there being zero paint on my car. “No cameras were working” “we rent our parking spots from a public garage” were responses we got- however we left my car in their care and it was returned wrecked.

The staff are welcoming and helpful. The valet parking was excellent. The hotel itself was beautiful. The lounge area was comfortable and tastefully decorated. Our room was very clean with upscale amenities. The area around the hotel was lovely and there are plenty of dining options within walking distance. The hotel bar was cozy and the staff was great. If I have an opportunity to visit this area again I will definitely choose to stay here.