TownePlace Suites Dallas DeSoto

It was not the cleanest marriott. Pool was closed for a private party with no warning. Breakfast was the smallest one I’ve seen at any Marriott hotel. First set of keys would not unlock the room so they just switched rooms which was a downgrade.

The check-in staff was amazing. Very kind and sweet. I didn't get her name, but I think I saw Alexander on her tag.

Unfortunately, this was the worst hotel experience ive had. Two bedrooms not ready by 10pm at night. Previous guests stuff left in the bathroom. Room door didnt not close without lifting it up. Noisey guests consistently at 2-3 am in the morning. Staff were friendly though.

The staff here was so friendly and helpful. The front desk agent, Missy, assisted me with a late night request with a smile. So so kind! Room was perfect on arrival. Highly recommend! I do not have a single complain!

Yvette and staff are helpful and upbeat. They seem to love having you stay and pay attention to detail and honor small requests that make the stay easier and comfortable!

Alexis was our gist she was amazing and friendly! She went over the tip to help us!

Staff was nice and friendly. Not up to Marriott standards. Hotel is being renovated which is badly needed. The design is an older design, not like the current TownPlace Suites. I used points so did not have to pay out $. Scheduled to stay two nights and checked out after one and relocated. Breakfast was OK. I am a Marriott Loyalist, and on a whole Marriotts are not keeping up with needed renovations.

The location of the hotel is in a very undesirable location. During our stay we could hear dogs barking throughout the night. The amenities are substandard, scarce, and the availability is limited. We needed additional linens and was told that there were not any fitted sheets available so we we’re given a flat sheet. Security is not visible nor is their presence effective. There were guests in the parking lot sitting on our vehicle. They were smoking and had a pit bull. Where was security? The people in the room next door blasted there music well into the early morning. I called the front desk to report the problem. The representative advised me that security would handle the problem. Nevertheless, the music continued to play. The hotel also had a stitch and is in need of renovation.

It was just what we needed and we'll stay again