GLo Best Western DeSoto Dallas

When we arrived long line checking in. Only one receptionist (doing her best) Owner must be cheap!!! Just depressing , won’t return!

The gym and spa areas were nice. The breakfast looked good but failed to provide a Kosher/Halal protein option for my religion, but there were still fruits, bagels and yogurt so I didn’t go completely without. The rooms were on the small side, but were aesthetically pleasing and provided luxurious TVs and a wonderful shower, however the fridge was very small and not cold at all. If I stayed longer than a night, any food stored would’ve likely spoiled. Most unfortunately I was double charged for my room, which took several days for the charge to come off. I fear had I not noticed it and brought it to the front desk that I wouldn’t have received my money back. Speaking of the front desk, the worker was amazing! Her name was Gloria, and she was absolutely a delight! I had trouble sleeping, so I sat and talked with her for a while, which she had told me prior to come and do if I wanted. She was friendly, funny, and helpful. She deserves a raise. She was probably one of the most memorable parts of my stay, when it comes to the pros.

Nice place, very modern overall .But my biggest concern was the walls were very shallow and that was in convenient. I could hear people walk the halls and above me . Also every time somebody opened the door in another room it would sound like someone was trying to come in the room I stayed in which made it very uneasy to sleep. This hotel is right off the highway so you will hear cars passing all night due to the shallow walls.

The customer service is great, checkin process is quick and efficient, rooms are clean. Will definitely stay again

The room appeared nice. The bathroom had a dead roach in it and many of the tiles near the tub were lifted and cracked. Staff was kind Breakfast was good Hot tub is outside

The staff are welcoming and they make sure all your needs are met. I had been here over a month in a half until my house get finished. They make me feel like family and thats what I love about staying here. The breakfast is always hot and you have plenty of things to choose from. Gloria and Ashley I can say a lot about these two. Just know that you are picking a great hotel to stay at.

You can hear EVERYTHING that’s occurring outside of your room, poorly insulated facility. That is one super important detail any hotel owner can not skip on. Every door that opened a closed on my floor to everyone’s conversation.

The front desk was very nice and accommodating. Room was clean and smelled very good. Peaceful rest. Ill ve back.

This hotel is very unique and like home. The bathroom was huge and had a double sink. With shower and tub combo was a nice surprise.