Alisa
16 марта 2024 г.
CHOOSE A DIFFERENT HOTEL. The rooms are dirty and in desperate need of renovations. The AC doesn’t work properly and leaks from the ceiling on to the tiles which is super dangerous as you slip and fall, the blow dryer caught on fire and we had to throw (!) it outside, there were plumbing noises coming from the bathtub in the middle of the night waking up my baby.
Pool and cleaning staff as well as security were very friendly, but the front desk staff - not helpful at all. The rooms look way worse than the pictures and you only get one teeny tiny towel each that’s so thin, it hurts to sit on the dirty old lounge chairs by the pool - most of them are broken by the way.
We asked for an extra towel for our 7 months old baby and they said NO !!!! ???
Pool was super dirty the first day, the beach area is not great and the most beautiful beaches in PR are not here ! There’s simply not much to do here.
San Juan is super far because of traffic, so just simply DO NOT COME HERE.
This place was nothing but a disappointment and a safety hazard as my older mother almost caught on fire due to the super old and outdated hair dryer and my dad slipped due to the leaking AC.
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