Holiday Inn Express & Suites Douglas

The stay was lovely and nice.and I will highly recommend people to stay there.

I want to first state that I have never written a bad review, even when some may be needed, however after this experience, I felt it was absolutely necessary. I am extremely unsatisfied with our stay. We had no hot water. The front desk clerk stated it was because there were so many taking showers at the time. We never got hot water during our stay. We were unable to shower before bed nor the next day before checking out. The television did not work. Same front desk clerk came and messed with the cables, it worked for maybe five minutes before going back out. We asked for extra blankets for our son to sleep on the pull out couch, but were told they did not have any and gave me a sheet instead. Asked to speak with a manager and he gave me a business card with an email address to reach out to a manager. At check out the next morning expressed my disappoin**ent in the way our stay was and that we didn’t feel we should that we should have paid as much money as we had and couldn’t shower, watch television much less have a blanket to cover up with. This was met with absolutely nothing. 10 out of 10 do not recommend. I will NEVER stay at this facility again. Nor would I recommend that anyone waste their money.

Checking in was a breeze, felt safe, had a hard time keepimg the room warm and when we turned up the heat our room filled with either asain beetles or lady bugs and when we brought this to the attention to the clerk she blatenly ignored our concerns like it wasnt a big deal but we paid almost 200 dollars for a peaceful night away

The rooms were super clean and comfortable. Staff cheaking you in were nit welcoming, yiu had to address them while they watched t.v not professional at all. Also break was fresh and good definitely liked that

Love the front desk staff who always treat me like a friend when I travel here for business. They will go above and beyond for you during your stay and always have a smile and a "good morning". The woman who works the breakfast area works so hard and keeps it immaculate. Great place for a quiet business stay close to all that you need.

Stayed 3 nights. After the first 2 nights did not receive any housecleaning. Had to retrieve towels from front desk ourselves. Breakfast first morning the hot foods (egg omelettes, sausage, cinnamon rolls) were all overheated cause they tasted dry or even stuck to pans. 2 nd morning was better. How ironic that after 2 days of no housekeeping the morning we’re getting ready to leave they show up at 8:00!!?

Love the staff that checked us in. Very pleasant and helpful.

I was given a room at the 1st level, and I could literally hear people talking and laughing in the lobby/dining area since 5 am. Made a call to the front desk regarding the issue, but nothing changed until an hour later when those people left or something. I stayed here because I had a meeting with a customer nearby, and I wanted to have some good sleep the night before. Obviously I couldn't.

I did not like it since I did a reservation for 2 queen beds and when our employees got there they said it was only for 1 king size and we showed our receipt but still they did not care