DoubleTree Suites by Hilton & Conference Center Chicago - Downers Grove

Loved the friendliness of the staff. It was easy to book another day. Very convenient location. We will be staying there again.

We had a group of kids running and screaming down the halls and banging on doors. I was in the middle of getting the pullout couch ready for the night and it’s by the front door. It was about 10pm when they banged on our door and it scared me so bad that I fell on my bad knee. We called and called up to the front desk multiple times with no answer. We finally waited 6 minutes for support to pick up and she wasn’t even local! It was after midnight and the lady on the phone admitted twice that she heard them all still being loud. It continued til about 2:40am. I have video recordings of me sitting in my room and all the excess noise outside. They said security was talking to them but I’m not sure if they ever did because it continued. I got maybe 2 hours of sleep and now I have an 8 hour trip back home. The kids were hiding out in the stair case (that DOESNT need a key) the lady on the phone tried saying they needed a key. We’ve seen their parents around earlier in the night but they were nowhere to be found throughout the rest of the night. I’m super upset with all of this and will be posting my experience along with all of the videos on social media.

This is the second time we've stayed here and had problems with the wifi even though I'm a Hilton Honors member. I had to go down to the front desk to get the clerk to help get me me connected but we could never get my wife on. When you have business to conduct, this is unacceptable. We had a reservation for March 10th that I've canceled and booked anouther hotel;.

Great hospitality by the staff! Only complaint was that the tv in the bedroom didn’t work. I didn’t mention it to the staff, I just used the one in the living area.

The staff was very friendly but once again when I got there after speaking with *******, twice, they had me checking in on the wrong date. The staff was able to accommodate me. Also, the ice machine was not working on my floor and it seems like it has been like that for a while. I loved the room.

The rooms were spacious and clean. We booked about 25 rooms for a wedding we were having at the Abbington. They offer transportation to/from the hotel. I would definitely recommend this hotel.

Everything was great however there was no hot tub and pool area is small. The on-site restaurant and bar is great! Staff were very nice!

Comfortable bed. Nice atmosphere. Nice open lounging area to meet up with other family for dine in meals. We did encounter an incident one night in the room next to us, hotel staff were quick to act and keep us updated on the situation.

Friendly staff and great cooking at the continental breakfast and of course the chocolate chip cookie!