Doubletree by Hilton Harrogate - Majestic Hotel & Spa

What a fantastic hotel! Staff were incredible and the facilities were great. Spa was perfect especially later in the evening as it was almost just the two of us with it all to ourself! We ordered room service from Frederick's bar and it was delicious and super speedy. The top tier moment was finding out they were dog friendly and being able to bring our four legged friend along! Will definitely be staying here when we return.

The cost of the accomodation didn’t quite match the level of service we would expect. The location is grand and the facilities are really good, as is the breakfast. However, the pool is limited to strange times for families such as during breakfast and dinner, when the middle of the day is would be more suitable. Also someone chased after us when leaving the spa to return the towels, which two children were using, rather than allowing us to leave them in our room for housekeeping to collect. The house keeping took two turns to send shampoo to our room, after a polite call, they sent shower gel instead. In summary, great food and facilities, but it’s bit awkward with children to be there and the service in the spa and housekeeping is lacking.

Paid £30 car parking only to find out we only needed to pay £10 (Guest Rate) No internet connection No hot water during our stay

Seriously overpriced. We paid £220 per night for 3 nights in a deluxe room. I am still looking for the deluxe. Bog standard would be a more accurate description of our room. Our view was the grimy roof of a large warehouse.

A beautiful hotel with very friendly staff. The breakfast was amazing and so convenient. The rooms were cleaned daily and the cleaning staff were so friendly.

We stayed 1 night to attend and event at the theatre next door. This hotel has many features reflecting its history, but has been modernised successfully. We found our room with a king sized bed both warm and comfortable. Staff were friendly. My wife particularly approved of breakfast tea being served in tea pots. As an electric car driver the charging points on site were welcome and we had no problem in fully charging the car overnight at a reasonable rate. The price we paid was also competitive. We would certainly be happy to return here.

Booked for an occasion - asked & paid for specific things on arrival, and was let down as these were not fully implemented. Evening meal in restaurant - informed at the outset certain things were not available. We then placed our drinks orders, at the time of order the meal - for the waitress to then come back 5 mins later to inform us that one of the drinks was also not available. Came to order dessert - to be yet again informed 1st choice of our order was not available. Also, disappointed to arrive and find out that there is also now a £15 per night parking charge... Overall a mediocre experience & not something one would expect from part of the Hilton chain

A lovely, well located hotel (at least for the theatre) with an elegant feeling - rooms were large and luxurious - for the UK at least! Very comfy beds/pillows and great quality sheets. Service was understanding and kind - if slow. The checking in system was very slow and this is apparently quite normal (according to staff!). And not welcome coming in after a 36 hour journey from abroad.. Lots of local people in and out for both bar, afternoon tea and spa.

Hotel was not very clean or what you would expect for a doubletree/ Hilton. Our room was not made up on several occasions (and we didn’t leave a dnd card out either) , twice we had to ask for our room to be cleaned , or ask for towels and toilet paper. We had to wait for 2hrs on one occasion when getting back from a long day out for our room to be cleaned (as they had not done it during the day) and they still didn’t give us towels or toilet paper. They left us in the bar and didn’t even offer a complimentary drink had to spend £35 on drinks whilst we waited to pass the time. They just are not attentive to your needs. Hotel is run down and not clean. Floors are filthy and so are table tops. Plus side food was ok/ breakfast nice. Spa is average and had cold hot tub inside and out. Would not go there again and have made a formal complaint. Spent £800 for 3nights and two lots of spa treatments for a couple. We don’t usually moan or complain but this was a lot of money and we felt it just didn’t live up to expectations or cleanliness for the money which is a shame