Four Points by Sheraton Edmonton Gateway

We are happy with our stay

Friendly and helpful stay. Clean. Parking easy. Convenient location.

房間衞生服務態度好

At ******* the profile stated that complimentary breakfast is offered, but it was not. Also the hot tub was not active.

This hotel was ok. The rooms were quiet, clean and spacious with nice beds. The customer service was poor, we had to ask several times and different staff to get towels to the pool and coffee made in the lobby, the front desk staff seemed to ignore each request so we’d go up to our room and call housekeeping. The restaurant in the hotel was fantastic! The pool area was unkempt and dangerous. It didn’t require a key fob to enter and one morning we went to the pool and the area was trashed. Garbage everywhere, safety equipment strewn about, tables chucked into the pool…. The staff didn’t seem to notice or care.

Great lobby and staff, and a fantastic restaurant. The food was incredible. Went to lay in bed to have a great nights sleep and encounter THE worst hotel bed I have ever experienced. In the most expensive suite available. A bed that should have been in a dumpster…The bed was only half usable. One side was a big divot, broken springs coils, as if someone had slept in the same place for 25 years. I was honestly impressed with this hotel up until that point. The one thing hotels should strive for is a comfortable sleep/bed. Everything else should be secondary. Not in this case. Far from it. We stay in Edmonton quite frequently and this will be the last time we stay at the Four Points (Which is unfortunate because the restaurant was truly incredible)

The property is very nice and clean but too much disturbance in the morning hours, there house keeping peoples start disturbing guest at 8:00am very noisy and unpleasant.

The person, who checked us in at 10:30pm was very pleasant. The room was clean, but I was disappointed to see that they do not use mattress protective bags, for allergens and bugs. The bathroom was spacious but needs attention to the grout, caulking etc. We didn't get to explore the rest of the property and thus can not review more than this.

No bedding or towels and when we called for some they left a cart bin with the bedding in jt