Verified traveler
7 марта 2024 г.
I booked a suite for three nights and as I had arrived the front desk people were very rude and very unprofessional, and then when I arrived to my room we didn’t have a any hot water so I had to call front desk and they checked it 30 minutes later , there was a couple stains on the carpet too. I also didn’t receive any housekeeping any of the days , I needed towels so I tried calling front desk but they had me on hold for an hour and I went to go see if the lobby was busy and the employees were just chatting , and I had to call them from my personal phone even then they took a whole another hour to receive my towels. And then I also was at the bar , I had to wait a good 20 minutes to get assistance , the bar tender was too busy hiding talking to other employees. I always love to stay at Hyatt's cause of there usually great service but the this was not the case with this location was very disappointed and unsatisfactory
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