Quality Inn Cedar City - University Area

The TV system didn’t work and they didn’t even let us know until after we asked about it and they didn’t seem very concerned. We have stayed here numerous times, but this time seemed different. The breakfast didn’t have oatmeal or hot chocolate packets which is something that I have most mornings. Probably won’t stay here again.

Easy check in and parking. All amenities. Comfy bed. Spacious. Great location. Only negative was internet did not connect in the morning after a succesful eve. Folliwed all instructions Called the desk to check router. Did not receive any reply or connection. Went acriss the street tobcheck in with the day’s work.

This property is a mess. When we checked in I was given keys to a room that was already booked. So I opened the door to people already being there! The pool and spa were not available for use. We asked them to change our sheets and they ended up using the same dirty sheets. I would not recommend staying here.

It was easy to get to, but it's definitely cheap for a reason. The bedding was stained, the smoke detector was hanging off the wall, the shower looked like it hasn't been cleaned in years.

Property was clean but in need of some handyman help. Tub didn’t drain well and taps were very hard to manipulate. Nice shower!

Very unhappy that our room wasn’t cleaned proper. Our floors were so bad my kids feet where black on the bottom, bathtub didn’t drain, water wouldn’t get hot. We even found orange chicken between the wall and fridge. Also dissatisfied with them not posting that the pool and hot tub were out of service. Use to stay here a lot but definitely won’t be staying there again.

The floor in the room was very dirty. The entrance door and bathroom door would stick. The lights in the bathroom would flicker as the bulbs were about to burn out. The sink didn’t have a stopper. The light fixture by the beds was not secured properly. The beds were not made properly as the comforter only came up about three quarters of the way up.

I asked for them to help carry my dad’s air tanks and concentrator in. I got a reply back saying they would. Found out no one helped my pops so he had to carry them in by himself when he shouldn’t be doing that. The staff was hard to understand and they had a hard time understanding them.

I had a poor experience at the Quality Inn in Cedar City. The front desk staff agent was extremely rude and lazy. I asked for help with my TV so I called from my room and the staff hung up on me. Thankfully I was able to obtain a full refund through *******, though it was a long and difficult process (2 weeks) to obtain a refund and to find the correct phone number to customer service. I think that posting the customer service number on the ******* website in a transparent manner would be very helpful. When you have a problem, you would like to talk to someone, not just send a message on chat. Keep in mind there are fraudsters online who impersonate themselves as ******* agents, so be careful! I called a hotline who I thought worked for *******, but they hung up on me which was really odd. Eventually I did find the right phone number to ******* and I was lucky to reach a legit ******* agent! Good thing I saved my receipt from my booking and from the hotel, otherwise it would have been difficult to obtain a refund. I'm sure there are other great hotels out there on *******, but this Quality Inn in Cedar City I will not go to again because of how I was mistreated after traveling through a snowstorm in southern Utah. Next time I'll be sure to check out the hotel in person before completing a booking through *******. That's my advice and hopefully this helps other customers.