Woodcliff Hotel and Spa

Everything was great. Check in smooth as was check out. Bar service is always excellent.

The hotel as a whole is beautiful, however there are a few areas that make the hotel a bit outdated. The room I stayed in was pretty spacious the view was of the parking lot and the sink outside the bathroom was a bit awkward because it was unnecessary. The toilet in our bathroom didn’t flush properly and I couldn’t get ahold of the front desk to fix it but over all the stay was pretty nice. I would stay again if offered the opportunity.

It would have been 5/5 stars except our room didnt have hot water! The first time we tried to take showers we let it run, at the advice of the front desk for about 20 minutes before we had to get ready to go without showering. Later that evening we tried again. We ran it for over 45 minutes! The lady at the front desk said the buildings old, run it longer. My husband was upset and said he just wanted an effing hot shower. She said she told him she couldnt help and was done talking to him. No accommodations were offered or made. So while everything and everyone else was just wonderful, it definitely left a really bad taste in our mouth. And when i say no hot water, it was downright cold.

Front desk staff was very good at checkin and checkout. The restaurant hostess was very accommodating as well. We have stayed here several times over the years. It's always good.

We fully enjoyed our stay at this gem- everything was spectacular- don’t miss out on the spa experience. Had the best pedicure ever. The food in their restaurant is excellent. Only wish it was open for lunch.

I didn't like that there were underaged teens at the Jacuzzi for hours and my husband and I were not able to get in. I am pregnant and that was super upsetting.

Met my daughter for a banquet at the facility. We enjoyed the Spa in the afternoon - it was lovely! Our room was very clean and spacious. Beds very comfortable. Everyone was extremely friendly and helpful. Food at the banquet was delicious as well!

Always a wonderful stay here. Clean, quiet and amazing staff. My first choice in Rochester!

Because there was no wifi in my room for three days I went to the hotel lobby with my laptop to complete my classwork. It was cold and it was late. I managed to find a desk and a chair, and with my winter jacket and hat, I sat until 11pm finishing my work. In three days this issue could not be repaired. The night manager helped me out by printing off paperwork I needed signed as the business center was closed throughout my stay. I also had to remind them not to charge me for food because I had a 15$ food voucher from ******* per day. Overall, staff seemed sp**** and aloof. I wouldn't stay here again.