59274843
23 октября 2023 г.
The Riad itself is truly lovely & the public areas & rooms are just as pictured & very impressive in decoration. The owner obviously has a good eye for details which is evident throughout the property which is a visual masterpiece overall. Good housekeeping is found in the lobby/courtyard & rooms but was shockingly ignored on the rooftop terrace which was not just rundown but filthy. Old, rundown, rust-covered, dirty seating cushions laying on the floor. Furniture that had not been cleaned in months perhaps & trash laying on the floor. When we expressed our shock to the manager-on-duty who was unfailingly polite & courteous & eager to help, he claimed there had been rain 2 days prior which was the reason for the unsightly terrace condition, but what we experienced was weeks-to-months of inattention to housekeeping & detail. The furniture cushions did not become as dirty as we saw in only 2 days & the furniture condition spoke volumes about a lengthy lack of attention, as did the poor terrace housekeeping. Was also totally unimpressed by the quality of the bed linens but want to specifically compliment the owner on high-quality plumbing fixtures, which WORK without experiencing any unpleasant problems. Also one of the best breakfast offerings we experienced in 9 days in Morocco, with top quality service to match. Be forewarned that if you plan to eat dinner at Al Bartal you MUST make a reservation in advance. Even though there were only 4 occupied rooms during our stay & we asked at 4:00PM to make a dinner reservation for 7:30 that evening, we were told it was not possible. Yet we only saw 2 tables of 2 persons each actually eating during the evening. Strange. We strolled 5 minutes around the corner to the spectacularly beautiful Palais Faraj for dinner, which is a MUST visit when in Fes. Overall, we enjoyed Riad Al Batal which is definitely a lovely, beautifully decorated choice in Fes, but "details" make a huge difference. Convenient location only 1/2 bock from 1 of the old Medina's entrance gates.
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