Hotel Universo - Wtb Hotels

Great stay Close to train, great pizza outside front door. Shower was a bit small if you are 6ft. Outstanding service, cool design.

Mosquitoes lingering the room. Me and my daughter got mosquitoe bites . It’s winter but it’s so warm inside the room. No air conditioning. We cant control the heater

4 nights across new year, the location was great (5 min to train station) but the Santa Maria Novella place is quite noisy at night. Of course during new year's eve, but on regular week nights as well with loud music until late in the bar downstairs. Windows not well insulated against noise. In our room (maybe different with higher standard) there was not even a boiler. A small fridge is present though. Staff is very kind and helpful. Just know the value you booked for, Florence is expensive !

First room given to us had what looked like mold on the wall under the a/c unit. The plaster was coming off at the touch of a finger. We asked for a room change twice but we told twice that none were available. We could chance staying there bc one of us is asthmatic. We called ******* and it took a second call from them to give us another room. This room was acceptable and clean. Otherwise their service when checking in was really good. They let us leave our luggage and when we came back all the luggage was in our rooms. The location is the best as it is closed to train station and walkable distance to most major tourist attractions and restaurants!

it was my first time visiting Florences, the hotel is easy to get around all the areas. If I visit Florence again, I’d search this hotel first!!!

The hotel is in a great location. The side facing the square is a little noisy in the evening and morning.

Great location, just know it can be noisy til late and starts up very early. It became almost white noise for me.

The hotel is old and not very well appointed, but the location is excellent. The desk staff is friendly and very helpful. Honestly, we didn’t come to Florence to stay in our hotel room, so it met and exceeded our expectations.

Very well located in the heart of city center. Room very old but still everything is ok