City Hotel West

Location of this hotel is great it’s close to everything nearby.

Not goodddddddddddddddd

Nice room comfortable stay

極力不推薦，酒店在法蘭克福最亂最危險的街區，樓下全部都是***、流浪漢、土耳其**聚集地，十分危險，而且酒店設備老化，衞生狀況堪憂，濃重的羶味

Disgusted with this hotels attitude. I booked 2 nights June 19th and 20th for £304.30. They have just messaged my to let me know that they can no longer honour my booking due to new management (I don't believe that they are under new management ) If I attempt to rebook the same hotel/dates/room it will cost around an extra £200. I believe they have cancelled my room because they want to make more money from the football European Championships. If that's the case, fine, go make more money but don't accept customers bookings 1st then cancel afterwards. If you are looking for accommodation during the European Championships, avoid this hotel as they might cancel your accommodation leaving you looking for somewhere else.

I have booked the hotel for October over a month ago (in August). The hotel just cancels my booking a week before the check-in date, with no reason. Think twice before you book, which may cause you troublesome!!!

We booked this hotel on a non-refundable basis via a 3rd party website. I was aware that the area was reported to be 'a bit rough' but that's an understatement. Of course this isn't the fault of the hotel but others that are considering this hotel need to be aware that the area this hotel is in is VERY rough. We arrived around 2pm and even at that time there was a drug addict injecting himself right outside the hotel door! It was like this all day & every day. We stayed with children so this was a big worry, always looking over our shoulders & having to walk on the road instead of the pavement. Regarding the hotel itself, upon arrival we saw that the 3 stars on the Hotel sign were covered up, obviously they are not allowed to say they are 3 stars, because they clearly are not. The one good thing about this hotel was the man at reception who was very friendly. The room itself was in a pretty bad state. Definitely not cleaned to a high standard. Shower head disgusting, tiles hanging off, window handles missing, various power outlets not working, fridge not working, TV not working. At least the bed covers were clean & beds quite comfortable. We noticed that it is not possible to book a room directly on the City Hotel West website. When you try it says 'Hotel is not active'. That was a concern to us after we had already booked via a 3rd party. I emailed the hotel but never received a reply so I finally called them to confirm our booking. There is obviously a reason that bookings cannot be taken on their website. To conclude, the hotel cannot do anything about the location, but they can & should do something about the maintenance of the rooms. Many things do not work & they are not very clean at all. 100% advise against staying here

Booked and paid for a quadruple room. My room had two single beds pushed together. My room absolutely stank of stale smoke. It had a fridge which would have been good if it worked. Constant noise all night. It’s in a rough part of town but I knew that already. The pictures aren’t of this hotel! Very dirty. Ended up checking out early and going home.

Very competitive rates but no bargain. You definitely get what u pay for. On weekends sometimes in summertime there are extremely noisy block parties with thousands of people and DJs and bands. No way to sleep before 2 or 3 am. But maybe you wanna go down and join! Rooms missing even basic standards.