Hampton Inn Freeport

First impressions are important. My room was in the fifth floor. The elevator was not working. An employee had to reset it so I could go up to my room. The rest of the time I used the stairs, not wanting to be stuck. The doors were very loud when guests on my floor went in or out of their room. My room was nice, clean, fairly quiet because I was almost at the end of the hall. The bed was comfortable. I loved the eight of the blanket. I could not figure out the TV so I ended up watching what I wanted to in my phone. Also, the plug by the bed didn’t work. Fortunately, I brought an extension cord for my phone & watch charger. The shower worked perfectly.

We got here and they didn’t have our reservation that was booked through *******. They were very helpful in correcting this. They had a room available and corrected the billing. The people at the front desk were very pleasant and recommended places to eat within walking distance.

Very clean and comfortable. Check in was fast. Parking across the street was convenient Breakfast includes fresh waffles and eggs.

The number one important thing for me is the staff!! All the staff I interacted with were friendly and warm. Exactly what I needed after 14 hours of driving one Interstates that are all under construction. I will be staying here again!

The air conditioning dripped all night. The carpet/floor was wet made my socks wet. I didn’t see the wet carpet. The attached room was noisy and I could here phone conversations. I was expecting better.

The two things that were not okay was the elevators even though they had a sigh that said watch your step the children that I was with kept stumbling on the lip. The next thing was the pool the water was salty and I mean SALTY!!! I will never stay there again but these are things that would help during other guest stays at this location

Overall it was a good stay. Only one elevator was working and it was very slow.

Cabinets in room were loose and falling off. Breakfast was lacking toward 9:45am. No eggs, no orange juice, no yogurt.. had to ask for whatever food they had left. Only one pack n play for the entire hotel..

It was nice but there was no hot water for 48 hours! During that 48 hrs the water was off for 11 hours without the ability to even flush the toilet. They later turned on the cold water to do so. I got a refund for 2 of the 3 nights. It was disgusting. Nobody could shower for 2 days. The elevators smelled like sweat. I called the city code enforcement/health inspector at the 48 hr mark. Absolutely rediculous though. The hotel kept allowing more/new people to check in. The staff kept saying for two days...oh the hot water will be back on today. All lies. But, imagine, we couldn't even flush feces and urine down the toilet for 11 hours almost!!! I had to use the ice bucket to drain the pipe to fill up, twice, to dump in the tank to help flush waste down! It was gross!! Worst experience ever in a hotel. Wish I'd had stayed at super 8 across town!! Also was woken up and kept awake by a yappy dog whos owner DID NOT take out as well as a small child screaming and barking. Up with kid til 12:38pm and awoken at 6:08 with the dog. It was a nigh**are. Then i asked to be moved and specifically said NOT NEAR DOGS OR SMALL KIDS. I was moved to a room next to another woman with a dog. I know so bc we took the elevator up to the 8th floor together. I told her about what happened and she showed me her dog which didn't bark once, just like she said. But the point is...is I made a very clear request and mind you, during all this, is when we had no hot water. Just z horrible experience.